Benjamin Ramos Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

• Managed and Built API integrations using (Tray.io) an iPaaS tool• Help Closed, Renew, and expand customers by building integrations and supporting customers' needs • Helped customers understand data requirements, scope integration use-cases, and provide technical expertise in KPI/metric creation and management• Built integrations with Hubspot, Outreach, Salesloft, Dynamics, RingCentral, CXone, and G-suite tools

Chattanooga, Tennessee, United States

• Manage company-wide systems and integrations.• Drive operational improvements which include both agile and waterfall methodologies.• Effectively implemented an EDI solution for our fulfillment and inventory processes boosting automation to over 80%.• Establish departmental best practices and manage company-wide software training.• Lead all 3rd party operational integrations and manage technical escalations at all levels.• Scope and audit all company-wide projects.

• Launched a robust purchasing automation solution bringing order automation from <20% to >50%.• Led day-to-day operations and effectively improved SOP documentation, best practices, and interdepartmental communication.• Drove order fulfillment improvements at all levels of the customer experience including product lead times, order update automation, and fulfillment communication.• Effectively launched mass customer facing communication protocols and escalations.• Tested and implemented operational changes enabling two successful website migrations. • Successfully tested and integrated multiple websites to our ERP software. • Leveraged new software capabilities to automate our CRM ticketing system and improve product warranty workflows.

• Utilized system knowledge to coordinate operational changes amidst a competitor acquisition.• Improved order fulfillment workflows and operational visibility by solidifying accurate inventory levels.• Conducted training and onboarding for customer service representatives and purchasing specialists.• Developed a company standard for SOP documentation and training best practices.

Chattanooga, Tennessee, United States

• Routinely championed the customer experience via chat, call, and in-person. • Conducted day-to-day purchasing duties including order management, order processing, and vendor communication.• Streamlined customer service and purchasing duties and helped architect best practices.

Tianjin, China

Oral English Instructor for grades 6-8