Benjamin Ramos Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

• Managed and Built API integrations using (Tray.io) an iPaaS tool
• Help Closed, Renew, and expand customers by building integrations and supporting customers' needs
• Helped customers understand data requirements, scope integration use-cases, and provide technical expertise in KPI/metric creation and management
• Built integrations with Hubspot, Outreach, Salesloft, Dynamics, RingCentral, CXone, and G-suite tools

Chattanooga, Tennessee, United States

• Manage company-wide systems and integrations.
• Drive operational improvements which include both agile and waterfall methodologies.
• Effectively implemented an EDI solution for our fulfillment and inventory processes boosting automation to over 80%.
• Establish departmental best practices and manage company-wide software training.
• Lead all 3rd party operational integrations and manage technical escalations at all levels.
• Scope and audit all company-wide projects.

• Launched a robust purchasing automation solution bringing order automation from <20% to >50%.
• Led day-to-day operations and effectively improved SOP documentation, best practices, and interdepartmental communication.
• Drove order fulfillment improvements at all levels of the customer experience including product lead times, order update automation, and fulfillment communication.
• Effectively launched mass customer facing communication protocols and escalations.
• Tested and implemented operational changes enabling two successful website migrations.
• Successfully tested and integrated multiple websites to our ERP software.

• Utilized system knowledge to coordinate operational changes amidst a competitor acquisition.
• Improved order fulfillment workflows and operational visibility by solidifying accurate inventory levels.
• Conducted training and onboarding for customer service representatives and purchasing specialists.
• Developed a company standard for SOP documentation and training best practices.

Chattanooga, Tennessee, United States

• Routinely championed the customer experience via chat, call, and in-person.
• Conducted day-to-day purchasing duties including order management, order processing, and vendor communication.
• Streamlined customer service and purchasing duties and helped architect best practices.

Tianjin, China

Oral English Instructor for grades 6-8