Ryan Wells Email & Phone Number

- In addition to leading Support operations, this role also leads the Revenue Operations team at Ambition.- Serve as the primary Salesforce administrator.- Maintain existing functionality by servicing internal requests and resolving errors.- Build functionality in Salesforce to support the Sales and Customer Success teams.- Assist internal stakeholders with other tools in our tech stack. (i.e. Outreach, Zoominfo, Churnzero, Usergems)- Work with the finance team to verify… Show more - In addition to leading Support operations, this role also leads the Revenue Operations team at Ambition.- Serve as the primary Salesforce administrator.- Maintain existing functionality by servicing internal requests and resolving errors.- Build functionality in Salesforce to support the Sales and Customer Success teams.- Assist internal stakeholders with other tools in our tech stack. (i.e. Outreach, Zoominfo, Churnzero, Usergems)- Work with the finance team to verify that sales orders and contracts are accurately reflected in Salesforce.- Develop a roadmap to make meaningful improvements to revenue operations. Show less

- Manage the ticket escalation process: including, customer communication, internal retrospective meetings, and root cause analysis.- Demonstrate and report the impact, wins, and challenges of the support team to the broader go-to-market team.- Serve as the administrator for Zendesk.- Partner with cross-functional teams and leadership to improve internal processes (Customer Success, Account Management, Solutions, Product and Engineering).- Focus on continuously improving the… Show more - Manage the ticket escalation process: including, customer communication, internal retrospective meetings, and root cause analysis.- Demonstrate and report the impact, wins, and challenges of the support team to the broader go-to-market team.- Serve as the administrator for Zendesk.- Partner with cross-functional teams and leadership to improve internal processes (Customer Success, Account Management, Solutions, Product and Engineering).- Focus on continuously improving the effectiveness of the support team and enhancing customer experience.- Manage new hire training, continuing education, and coaching of Support Advisors. Show less

Knoxville, Nashville, Chattanooga, Remote

- Developed the scope of service and operational procedures for the organization's first walk-up channel of IT service.- Assisted with creating an internal marketing campaign that was well-received by executives in the organization.- Assisted 2,722 customers in the first 5 months.- Achieved an average customer satisfaction rating of 4.9 out of 5 stars. (401 surveys completed)- Achieved a "first-contact resolution" rate of 84%

Knoxville, Tennessee Area

- Completed 11,000 service requests in 2 years of service.- Developed, presented, and implemented a 3-week training plan for new technicians.- Point-person for Salesforce implementation. Worked closely with the retail division of the organization to obtain a knowledge base and transfer it to the service desk.- Started and contributed to an internal self-service "Wiki" for users to resolve common issues.

Worked closely with Loan Specialists on verifying primarily income and employment. I was also responsible for verifying and obtaining any information that was required for each individual loan application. Outside of this, I worked closely with customers and home centers on status updates in regard to the loan process. Due to the volume of applications that this company processes, organization and a sense of urgency is integral to this role.

Walland, Tn

The Front Desk Supervisor is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Farm itself. This person should provide a five-star welcome and departure for our guests. They will answer and respond to guest phone calls and ensure that all check-ins and check-outs are completed in a warm and professional… Show more The Front Desk Supervisor is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Farm itself. This person should provide a five-star welcome and departure for our guests. They will answer and respond to guest phone calls and ensure that all check-ins and check-outs are completed in a warm and professional manner.Other responsibilities:-Resolve billing questions or concerns-Hotel availability and assisting in reservations-Review each guest profile and reservation prior to arrival to ensure it is complete Show less

Atlanta, Ga

The role of a Chick-fil-A Certified Trainer involves traveling around the country to different restaurant locations (including Grand Opening stores, and transitioning stores). Once at these locations, the focus for the Certified Trainer is to work with new or existing Team Members to train on up-to-date Chick-fil-A training procedures. In some cases, this would mean training new teams of 100+ Team Members on all restaurant procedures over the course of approximately three weeks before… Show more The role of a Chick-fil-A Certified Trainer involves traveling around the country to different restaurant locations (including Grand Opening stores, and transitioning stores). Once at these locations, the focus for the Certified Trainer is to work with new or existing Team Members to train on up-to-date Chick-fil-A training procedures. In some cases, this would mean training new teams of 100+ Team Members on all restaurant procedures over the course of approximately three weeks before departing the location. Other responsibilities include marketing, assisting, and planning for community involvement activities. In transitioning units, a Certified Trainer may assist the Interim Manager in bringing the unit up to Corporate standard in regards to equipment, safety, and health requirements. This is a position that varies greatly from situation to situation depending on the circumstances. Certainly very challenging and fast paced, a position that requires a great amount of responsibility to be 1 of 200 members of the Certified Trainer team. Show less

Alcoa, Tn

In this position, I was responsible for leading a team of 60-70 team members through daily operations. In addition, I also assisted in the recruitment and development process of new and existing team members. Other responsibilities included scheduling, inventory tracking, ensuring quality requirements by performing daily audits, equipment maintenance, and back office management.- Started as a Team Member in 2010- Promoted to Trainer in 2012- Promoted to Team Leader in 2013