Ryan Wells Email & Phone Number

- In addition to leading Support operations, this role also leads the Revenue Operations team at Ambition.- Serve as the primary Salesforce administrator.- Maintain existing functionality by servicing internal requests and resolving errors.- Build functionality in Salesforce to support the Sales and Customer Success teams.- Assist internal stakeholders.

- Manage the ticket escalation process: including, customer communication, internal retrospective meetings, and root cause analysis.- Demonstrate and report the impact, wins, and challenges of the support team to the broader go-to-market team.- Serve as the administrator for Zendesk.- Partner with cross-functional teams and leadership to improve internal.

Knoxville, Nashville, Chattanooga, Remote

- Developed the scope of service and operational procedures for the organization's first walk-up channel of IT service.- Assisted with creating an internal marketing campaign that was well-received by executives in the organization.- Assisted 2,722 customers in the first 5 months.- Achieved an average customer satisfaction rating of 4.9 out of 5 stars..

Knoxville, Tennessee Area

- Completed 11,000 service requests in 2 years of service.- Developed, presented, and implemented a 3-week training plan for new technicians.- Point-person for Salesforce implementation. Worked closely with the retail division of the organization to obtain a knowledge base and transfer it to the service desk.- Started and contributed to an internal.

Worked closely with Loan Specialists on verifying primarily income and employment. I was also responsible for verifying and obtaining any information that was required for each individual loan application. Outside of this, I worked closely with customers and home centers on status updates in regard to the loan process. Due to the volume of applications.

Walland, TN

The Front Desk Supervisor is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Farm itself. This person should provide a five-star welcome and departure for our guests..

Atlanta, GA

The role of a Chick-fil-A Certified Trainer involves traveling around the country to different restaurant locations (including Grand Opening stores, and transitioning stores). Once at these locations, the focus for the Certified Trainer is to work with new or existing Team Members to train on up-to-date Chick-fil-A training procedures. In some cases, this.

Alcoa, TN

In this position, I was responsible for leading a team of 60-70 team members through daily operations. In addition, I also assisted in the recruitment and development process of new and existing team members. Other responsibilities included scheduling, inventory tracking, ensuring quality requirements by performing daily audits, equipment maintenance, and.