Benjamin Ross Email & Phone Number

Nottingham, England, United Kingdom

My current role as part of the Credit Management team focuses on the investigation of outstanding receivables debtors with the focus on reducing current and aged debt profiles. This is focused on a singular franchise, with building relationships with sites and regularly liaising with both them and other stakeholders such as Business Partners. This role relies on my problem solving and communication skills, and my ability to effectively use accounts software, Excel and Power BI.

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

During my role within the Customer Experience Team at All Answers LTD I liaised with both customers and colleagues to ensure that customer orders are completed accurately, promptly, and to a high standard. I ensured that customer experience was positive and of a high standard, as I was the first point of contact and continue communications until the order is complete. This happend via both telephone calls and e-mail. By nature of the role, itwas typical to be working with multiple orders at any given time. Therefore, I was coherent in prioritising tasks to ensure that I was able to respond to customer enquiries and meet all deadlines. Skills used in this role: • Communication via Telephone and E-mail • Liaise with customers and colleagues • Prioritising tasks • Communication the companies products and benefits • Managed multiple orders at any given time • Confirmed payments, refunds, etc. • Resolved payment and order disputes • Provided excellent technical support • Responding to challenges • Teamwork

Mansfield Woodhouse, England, United Kingdom

During my employment at Morrisons I worked within the Services Team as a Services Team Leader, this being a supervisor role. This meant that I was responsible for the daily running of the services departments (Checkouts, Kiosk, Customer Services, and Petrol). This role included a vast variety of tasks ranging from ensuring my team were all happy and maintaining high standards, to ensuring all capital generated from the days sales were counted accurately and stored safely. Largely, this role included administrative tasks concerning the maintenance of safe and legal practices and documents would be complete. Tasks would include reviewing till deficits and checking for patterns, counting money within the safe, and ensuring the shop floor was safe and accessible for all customers. I always ensured these tasks were prioritised and complete both accurately and promptly. In relation to leading my team, I always prioritised colleague wellbeing and ensured I was always able to spare time to build relationships and help with any concerns or issues, whilst also ensuring standards were always met. Skills used in this role: • Leadership • Teamwork • Administration • Customer Service • Prioritising tasks • Time management • Resilience • Meeting high standards

Mansfield, England, United Kingdom

Working within a busy restaurant/ bar within the centre of Mansfield ensured that every day came with different challenges and pressures. In my work I prided myself on being positive, resilient, and flexible when things did not go to plan. It has ensured that I am quick to notice small details and proficient in working within a quick paced environment. My excellent customer service skills were recognised within this role as I was typically the first port of contact when training new colleagues. In doing this I ensured they were able to feel comfortable to ask questions, and equipped them with the tools and knowledge so they were able to perform outstanding service which aligned with the companies ethos. Skills used in this role: • Communicating • Customer Service • Staff training • Teamwork • Flexibility • Initiative • Fast paced working

Derby, United Kingdom

Bartender at a high class members only golf course club house dealing with events, V.I.P customers, cashing up and the locking up of the clubhouse nightly.