Guiding teams in finding and implementing energy efficiency projects through operations and maintenance.

- Organized annual reporting for 51 client sites- Built energy models for municipal wastewater and industrial refrigeration clients- Created and maintained work processes for Strategic Energy Management and Industrial Energy Management teams- Maintained Salesforce records for multiple programs- Performed marketing analysis for energy efficiency programs

- Lead the project to achieve a bronze STARS rating for the IIT Mies Campus- Collected and analyzed environmental and social sustainability information from a wide range of stakeholders across the entire campus community- Recommended future projects and processes to improve STARS rating in the future- Documented processes to ensure the continued development of STARS rating and assessment

- Discovered solutions to decrease campus greenhouse gas emissions by 7,675 metric tons of CO2e annually- Recommended efficiency improvements for campus dormitories- Researched biofuel alternatives for campus central heating plant- Investigated alternative energy opportunities for new construction projects on campus- Assisted the Director of Sustainability in other energy related projects

- Ensured that all customer needs and concerns were addressed in a complete and timely manner- Completed night audit and daily budget reports- Trained new representatives on all tasks related to guest services.

- Fulfilled compliance requirements for multiple client airlines- Gained an understanding of the environmental consulting industry through assisting consultants and administrative staff with projects

- Researched the electric vehicle market and public perceptions of electric transportation.- Performed diagnostic checks on electric vehicle charging stations.- Communicated with customers about charging station concerns and charging options for their vehicles.- Reported on electric transportation programs from other utility companies across the United States.

Entered complex data from a variety of sources in the United States and multiple international claim formats.Communicated with beneficiaries regarding claim concerns and progress.Proofread outgoing communications to beneficiaries and medical providers.Analyzed data for consistency and accuracy.

As Resident Director:Ran a summer hostel program as the Resident Director, including supervising employees.Managed housekeeping, check-in and check-out processes, and advertising.As Night Desk Clerk:Provided overnight customer service and building security for student housing buildings.Communicated with tenants and guests to resolve immediate problems.Completed general clerical and housekeeping tasks.