Benjamin Smith Email & Phone Number

Royal Leamington Spa, GB

Leamington Spa, England, United Kingdom

Loudwater, England, United Kingdom

Moving to a senior position within my team, I continued with my previous work, but was also able to take on more responsibility when it came to organising my team. For example, providing my team with a plan each week that detailed where in the business/country each team member’s support would be needed. I would also provide the relevant business contacts.

Loudwater, England, United Kingdom

Working as part of a close team, I took on a field-based role in which I provided on-site support to Biffa sites across the country.My tasks included:- Providing on-demand and proactive support at head offices, Biffa depots, landfill and weighbridge sites- Supporting office moves and relocations, as well as the transition of acquired sites by migrating.

Loudwater, England, United Kingdom

In this role, I provided 1st line support for all IT, telephony and network issues across the group, as well as carrying out excellent incident management, adhering to SLAs. This was achieved by working closely with users to resolve incidents in a timely and professional manner, with an aim of first contact resolutions. When this was not possible, I would.

Aylesbury, England, United Kingdom

Here, my main duties included handling incoming customer queries both via telephone and email. I handled key accounts, such as PHS, as well as being the primary contact for broker, ACM. I also covered the high priority SBC inbox; the main inbox for skips, bulkers and compactors for the highest grossing brokers. Additionally, I helped with the initial start.

Aylesbury, England, United Kingdom

Aylesbury, England, United Kingdom

Aylesbury, England, United Kingdom

Aylesbury, England, United Kingdom

Nvq, Retail Operations & Retail Skills, Edi Level 2

As Level, Photography

Gcses, Art, English Language & Literature, Graphic Design, History, It, Maths, Sciences, B-C Grades