● Utilized advanced tools and techniques to conduct forensic imaging and datacollection, ensuring the secure extraction of data from various digital devices.● Maintained the integrity of electronic evidence throughdocumentation of evidence intake, inventory management, andadherence to Chain of Custody protocols, upholding the reliabilityand credibility of forensic discoveries.● Maintained and established customer relations through Teamwork’sCRM and project management tools, guaranteeing seamlesscommunication and coordination with clients regarding thereadiness of evidence for return.● Published periodic newsletters for litigators using WordPress,distributing insightful content on digital forensic concerns andscenarios to enhance awareness and understanding of current andpotential clientele.

● Performed troubleshooting techniques over the phone or via webmessenger to identify and resolve issues.● Gathered customer and technology information to determinetechnical support level and elevated calls to appropriate support levelas necessary.

● Collaborated in forensic imaging and data collection processesby using cutting-edge tools to securely extract data fromdevices.● Assisted in maintaining evidence integrity by documenting evidenceintake, inventory, and Chain of Custody procedures, ensuring thecredibility of digital forensic findings.