Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans. Continually monitor and set the pace of work. Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information. Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction. Prioritize and direct team member activity.Lead, direct and supervise… Show more Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans. Continually monitor and set the pace of work. Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information. Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction. Prioritize and direct team member activity.Lead, direct and supervise the work of supervisors and production team members. Plan staffing needs and coordinate recruitment, selection and training. Regularly observe, assess, interact, coach and counsel supervisors and team members. Identify and develop high potential supervisors and team members through on-the-job, guided work.Maintain a respectful values-driven workplace. Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback. Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.Receive and respond to customer/donor questions, requests and complaints. Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members. Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience. Implement the set-up of sales and marketing promotions & programs when required. Assist donors per Company standards. Show less

Assistant General Manager Operations Marshall Retail Group• Oversees the operation of all stores and has clear business knowledge merchandise, inventory,expense control, operating costs, and shrinkage.• Supervisory duties, performance management and coaching the operations team.• Provides a direct and open communication between Managers, Buying Team, and CorporateHome Team.• Ability to process information and merchandise through the computer system and POS… Show more Assistant General Manager Operations Marshall Retail Group• Oversees the operation of all stores and has clear business knowledge merchandise, inventory,expense control, operating costs, and shrinkage.• Supervisory duties, performance management and coaching the operations team.• Provides a direct and open communication between Managers, Buying Team, and CorporateHome Team.• Ability to process information and merchandise through the computer system and POS registersystem.• Work to reduce shrink due to theft and inventory issues and will be the liaison for the lossprevention team.• Must have knowledge of the store’s stock; stock varies by stores location.• Supervisory duties: hiring, firing, performance management and coaching of departmental staff.Sr. Assistant Store Manager 02/20 to 11/21 Marshall Retail Group LGA , NY• Handles multiple sales and assists Sales Associates to build multiple sales.• Must have complete knowledge of the store’s stock in clothing, shoes, T-shirts, gifts, souvenirs, • Communicate with Manager, and Buyers regarding all merchandise in the store. • Assists with inventory and checking in merchandise• Assists with transfer to other stores. Show less

Drive sales and profit results by focusing efforts on the following, store and shopping environment, pricing and signing, workload staffing and weekend compliance, fulfillment, BOPs, logistics, shortage, and safety.Direct the receiving and processing of all merchandise receipt and ensure back of house standard are maintained.Analyze store shortage and implement reduction initiatives in partnership with the Loss Prevention Manager.Ensure that all procedures, policies… Show more Drive sales and profit results by focusing efforts on the following, store and shopping environment, pricing and signing, workload staffing and weekend compliance, fulfillment, BOPs, logistics, shortage, and safety.Direct the receiving and processing of all merchandise receipt and ensure back of house standard are maintained.Analyze store shortage and implement reduction initiatives in partnership with the Loss Prevention Manager.Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by the store team including all executives and associates.Train, motivate and develop the team to reach their fullest potential and maximize business opportunities.Manage supply budgets and ensure store stays in stock on selling supply and other required items.Recruit and select qualified support staff.Monitor and address performance issues on a timely basis. Show less

Maintain excellent customer service by providing each guest with a Guest friendly environment.Verify and maintain all receiving and stock merchandise effectively to meet company's standards.Recruits, trains and develops receiving associates, and cross trains Early Morning Stocking associates.Develops and implement manpower plans and execute recruitment strategies to fill staffing needs.Ensures the accurate processing of all RTV's, charge sends, transfers… Show more Maintain excellent customer service by providing each guest with a Guest friendly environment.Verify and maintain all receiving and stock merchandise effectively to meet company's standards.Recruits, trains and develops receiving associates, and cross trains Early Morning Stocking associates.Develops and implement manpower plans and execute recruitment strategies to fill staffing needs.Ensures the accurate processing of all RTV's, charge sends, transfers, re-wraps and salvage merchandise including donations based on Burlington policies and procedures. Show less

Examined and inspected stock items for defects. Opened and closed store, handled customer service issues, and oversaw cash control.Hired, trained, and managed staff.Directed sales floor activities and inventory control.Managed unloading process, and purchasing activity.Directed all incoming freight to the sales floor and stockroom area.