Benjamin Westhead Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

The Moves Programme was established in February 2019 to manage the decant of House staff and Members to facilitate major refurbishments of the House of Commons’ estate. The Programme is working at pace to deliver a complex and ambitious series of building acquisitions, fit-outs and moves - as well as support new ways of working. My role involves working collaboratively in a small delivery focused team, and with a wide range of stakeholders at all levels to support the moves-readiness… Show more The Moves Programme was established in February 2019 to manage the decant of House staff and Members to facilitate major refurbishments of the House of Commons’ estate. The Programme is working at pace to deliver a complex and ambitious series of building acquisitions, fit-outs and moves - as well as support new ways of working. My role involves working collaboratively in a small delivery focused team, and with a wide range of stakeholders at all levels to support the moves-readiness of House staff, Members and their staff. My role supports new ways of working, and helps devise and monitor customer satisfaction and workplace metrics to support the evaluation of the programme and its benefits. The programme is fast-paced and has to adapt rapidly to changing requirements. Which means a pragmatic approach to delivery and an ability to spot emerging challenges and offer solutions is a key part of what I do.Responsibilities• Actively seeking stakeholder feedback and improving stakeholder engagement throughout the life-time of projects across the Programme, pro-actively anticipating and planning to meet stakeholders’ needs• Taking a change management approach to actively supporting House staff and Members and their staff to prepare for their moves including the development of new ways of working• Managing discrete projects to support the development of specific programme requirements• Presenting to key Programme meetings and Steering Groups as necessary.• Reporting into the programme on progress, risks and issues relating to managed projects• Building knowledge in customer groups • Supporting the overall programme evaluation strategy including the scoping and provision of customer satisfaction and other metrics.• Acting as a representative for the team and as an advocate for the programme. Show less

London, United Kingdom

Team informationThe Ways of Working Programme aims to make changes accessible and digestible, and is introducing new, dynamic and innovative ways of working by enabling and empowering teams to make evidence-based choices about the way they work.We produce and collate large volumes of data on our pilot teams, tracking attitudes, behaviours and the use of resources over time. We will also use the aggregated data to support the development of organizational maturity models and KPIs… Show more Team informationThe Ways of Working Programme aims to make changes accessible and digestible, and is introducing new, dynamic and innovative ways of working by enabling and empowering teams to make evidence-based choices about the way they work.We produce and collate large volumes of data on our pilot teams, tracking attitudes, behaviours and the use of resources over time. We will also use the aggregated data to support the development of organizational maturity models and KPIs, and to iterate our own delivery models and change management. The programme team seeks to role model highly dynamic, Agile delivery at pace whilst maintaining a focus on our customers.Key responsibilities• Deliver change programme outcomes and benefits at an ambitious pace;• Partner with pilot teams to support discovery, innovation and change to ways of working in a wide range of different functional areas• ‘Own’ staff engagement across partner pilot teams and develop the partner role to be supportive, whilst providing friendly challenge and ensuring pilots develop in alignment with corporate objectives and priorities;• Support, coach and nudge comprehensive adoption of the full functionality of digital tools to deliver greater flexibility and mobility for staff, better service to customers, process improvements and productivity gains for teams;• Encourage the use of structured data, metrics and evidence to make team decisions;• Support pilot teams to analyse processes and tools and advise on process optimisation or elimination;• Act as the Ways of Working lead expert on creative communication and engagement approaches, with an emphasis on the needs of different audiences and a comprehensive skill-set to cater for them;• Initiate, coordinate and craft creative and diverse communications ranging from articles or presentations, through infographics, webinars, Yammer or SharePoint content Show less

London

• To support colleagues on developing and embedding customer journey mapping, liaising closely with sponsors, encouraging teams to improve experiences by leading on customer experience redesign• To support colleagues on engagement, behaviours and culture work including capabilities, customer service training and behaviours• To work with the Director and Digital Service on co-coordinating and developing a CRM strategy• To support the Team’s responsibilities on the… Show more • To support colleagues on developing and embedding customer journey mapping, liaising closely with sponsors, encouraging teams to improve experiences by leading on customer experience redesign• To support colleagues on engagement, behaviours and culture work including capabilities, customer service training and behaviours• To work with the Director and Digital Service on co-coordinating and developing a CRM strategy• To support the Team’s responsibilities on the delivery of the regional constituency events for MPs’ staff• To work with the service improvement manager to deliver a customer satisfaction & performance data dashboard • To deliver the ongoing workstreams of Continuous Improvement and Ideas & Innovation • To act as day to day liaison with the Learning and Development team on issues relevant to the customer, including MPs’ staff induction & office manager training• To bring learning from other organisations, building on and extending the alliances and collaborations already established Show less

Parliamentary Estate

The Continuous Improvement Manager works in the Parliamentary Efficiencies Programme, a programme which aims to deliver better services and value for money across Parliament.The CI Manager has responsible for helping deliver the Efficiencies Programme through driving continuous improvement activity across Parliament. The role works with staff at all levels to review business processes; ensuring processes are as efficient as possible and helping teams to deliver excellent customer… Show more The Continuous Improvement Manager works in the Parliamentary Efficiencies Programme, a programme which aims to deliver better services and value for money across Parliament.The CI Manager has responsible for helping deliver the Efficiencies Programme through driving continuous improvement activity across Parliament. The role works with staff at all levels to review business processes; ensuring processes are as efficient as possible and helping teams to deliver excellent customer service. Amongst other things, the CI Manager role includes:- Developing and maintaining a 300+ network of trained Continuous Improvement Practitioners - Enabling the organisation to utilise CI tools and techniques and, apply lean and business improvement methodology- Managing reviews of complex, cross-functional processes – with the aim of streamlining, simplifying and improving business processes- Leading on the planning and delivery activities to build a culture of Continuous Improvement throughout Parliament. Show less

High Holborn

The Students’ Union President is the main spokesperson for the student body, in charge of liaising with the University and external organisations. They co-ordinate the work of the Student Executive and Trustee Board and have overall responsibility for the Union’s finance and staffing matters. They lead on the Students’ Union communications strategy and champion the provision of student space.

Bachelor Of Fine Arts (Bfa), Fine/Studio Arts, General

Activities and Societies: Elected course Representative for 2 years Elected College Representative for 1 year

Foundation Degree, Art And Design