Benjamin Roth Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois

-Tracked all store operations daily through Starbucks’ “Decision Center” (rep dashboard) program; translated into Excel or Word reports. -Analyzed key business indicators and store environment data to discover areas of opportunity; created store action plans and present to leadership during store visits.-Led a team of 15 to create personalized Starbucks experiences for customers; resulted in increased revenue of 8-13% a quarter(pre-COVID) and +30pts in customer experience.-Streamlined roles, responsibilities, and various operations to safely provide the best customer experience during the COVID-19; discovered a 33% purchase reduction to minimize the sales impact from -50% to -25%. -Hired and onboarded employees through mentorships to promote a culture of effectiveness, warmth, and growth; co-chaired Starbucks’ employee development team. -Fulfilled various Human Resource responsibilities such as the hiring process, payroll, enrollment, and employee/customer relations; maintained a <20% annual turnover.-Lived company initiatives by creating an annual toy drive for “Cradles to Crayons” (2019) and an employee development workshop; resulted in an updated company approach (2020).

Chicago, Illinois

Chicago, Illinois

Palatine, Il

- Provide assistance teachers with lesson plans, classroom instruction, and student’s well-being- Quickly adapt to education and life settings and provide support for the task at hand- Prepare and organize materials for classroom activities and student’s files- Step-in as an educator in absence of teachers within any department- Be an advocate for special education opportunities and rights of people with special needs