Ben Flick Email & Phone Number

Chicago, Illinois, Us

Seattle, Wa, Us

Developed, tested, and documented custom development, integrations, and data migration elements throughout multiple Salesforce implementations.Developed custom solutions and interfaces on top of the Salesforce platform.Executed test plans to ensure quality delivery.Followed coding standards and participated in code reviews during projects to ensure appropriate design patterns were followed.Provided estimates and work breakdown structures for assigned tasks.Absorbed new product and technical capabilities from Salesforce during new product releases and acquisitions.Served as the chair for the Slalom Columbus Military employee resource group, strengthening connection, growth, and leadership in the global military community.

Paris, France, Fr

Provided Salesforce.com CRM solutions to meet client needs including design, configuration, and testingGathered, synthesized, and defined business requirements and converted requirements to code.Worked collaboratively in an agile environment to design solutions for government clients, including collaboration with developers.

Cincinnati, Ohio, Us

Served as the system administrator for the SFDC environment with 2000+ users utilizing Sales Cloud, Service Cloud, and Field Service Lightning.Handled all basic administrative functions including user account maintenance, reports and dashboards, process automation, and other routine tasks.Completed regular internal system audits and prepared for upgrades.Managed Salesforce.com data feeds and other integrations.Coordinated the evaluation, scope, and completion of new development requests.Worked with our institutional management team to establish suitable processes to support administrative, development, and change management activities.Assisted in training new users and grew the Salesforce.com skill set across the organization.Effectively acted as the liaison between users, vendors, and the application development teams.Worked independently with members of the user community to define and document development requirements.

Columbus, Ohio, Us

Identify network types; configure IP addresses; initialize radar activity; perform data linkconnectivity; and identify wireline communications equipment.Obtained a Secret security clearance from the Department of Defense upon enlistment.Periods of active duty service : March 2013- September 2013 – Initial Entry TrainingDecember 2014- December 2015 – Deployed to Washington, D.C in support of Operation Noble Eagle providing Air Defense of the National Capital Region.March 2017- March 2018 - Deployed to Afghanistan In support of Operation Freedom's Sentinel to defend against and defeat enduring indirect fire (IDF) threats.

Cincinnati, Ohio, Us

Served as the single point of contact for all IT-related issues for a 250+ employee non-profit. Tasks include deploying new servers, desktops, and laptops, creating new user accounts (Active Directory & Microsoft Exchange), training new employees on technology, hardware repair of laptops, desktops, and tablets / smartphones, software install of operating systems and office productivity software, encrypting all devices to ensure HIPAA compliance, managing over a dozen enterprise servers.

Hebron, Ky, Us

• Provide exceptional and professional customer service to our clients• Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool• Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management• As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups• Collaborate effectively with other service desk team members• Participate in ongoing training for service desk operations• Work on projects or tasks assigned by leadership

Houston, Texas, Us

-Monitored systems and identified performance issues reactively.-Followed standard protocols for troubleshooting simple incidents.-Worked within strict time scales and elevated incidents within defined time windows.-Performed basic installations and/or configurations per standard protocols.-Assembled and integrated system/product-Performed routine maintenance.

Cincinnati, Oh, Us

Full time – 40+ hours per week.Monitored a secured Northrop Grumman engineering facility, conducted site tours, escorted visitors, and managed Security Clearance Access Rosters and STE phones.

Assisted with hiring and background checks for over 3,000 seasonal associates as well as on-boarding process for 5,000 seasonal associates.Completed new-hire paperwork for seasonal associates and assisted with employee orientation. Entered and imported wardrobe deductions for all associates. Verified associate tax withholding information for 5,000 seasonal associates. Filled in various other departments when necessary and assisted with recruitment events to meet staffing needs.

Associate Of Applied Science, Business Programming & Systems Analysis

Education record