Ben Flick Email & Phone Number

Chicago, Illinois, US

Seattle, WA, US

Developed, tested, and documented custom development, integrations, and data migration elements throughout multiple Salesforce implementations.Developed custom solutions and interfaces on top of the Salesforce platform.Executed test plans to ensure quality delivery.Followed coding standards and participated in code reviews during projects to ensure.

Paris, France, FR

Provided Salesforce.com CRM solutions to meet client needs including design, configuration, and testingGathered, synthesized, and defined business requirements and converted requirements to code.Worked collaboratively in an agile environment to design solutions for government clients, including collaboration with developers.

Cincinnati, Ohio, US

Served as the system administrator for the SFDC environment with 2000+ users utilizing Sales Cloud, Service Cloud, and Field Service Lightning.Handled all basic administrative functions including user account maintenance, reports and dashboards, process automation, and other routine tasks.Completed regular internal system audits and prepared for.

Columbus, Ohio, US

Identify network types; configure IP addresses; initialize radar activity; perform data linkconnectivity; and identify wireline communications equipment.Obtained a Secret security clearance from the Department of Defense upon enlistment.Periods of active duty service: March 2013- September 2013 – Initial Entry TrainingDecember 2014- December 2015 –.

Cincinnati, Ohio, US

Served as the single point of contact for all IT-related issues for a 250+ employee non-profit. Tasks include deploying new servers, desktops, and laptops, creating new user accounts (Active Directory & Microsoft Exchange), training new employees on technology, hardware repair of laptops, desktops, and tablets / smartphones, software install of operating.

Hebron, KY, US

• Provide exceptional and professional customer service to our clients
• Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
• Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
• As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
• Collaborate effectively with other service desk team members

Houston, Texas, US

-Monitored systems and identified performance issues reactively.-Followed standard protocols for troubleshooting simple incidents.-Worked within strict time scales and elevated incidents within defined time windows.-Performed basic installations and/or configurations per standard protocols.-Assembled and integrated system/product-Performed routine.

Cincinnati, OH, US

Full time – 40+ hours per week.Monitored a secured Northrop Grumman engineering facility, conducted site tours, escorted visitors, and managed Security Clearance Access Rosters and STE phones.

Assisted with hiring and background checks for over 3,000 seasonal associates as well as on-boarding process for 5,000 seasonal associates.Completed new-hire paperwork for seasonal associates and assisted with employee orientation. Entered and imported wardrobe deductions for all associates. Verified associate tax withholding information for 5,000 seasonal.

Associate Of Applied Science, Business Programming & Systems Analysis

Education record