Experienced Team Lead who has been working in the technology and insurance industries for over 8 years. My most recent experience is in management and client services for an online food delivery service. Prior to this I was involved in the insurance industry with a focus on both medical and general insurance, progressing to the role of New Business Relationship Manager. I have worked closely with both external and internal stakeholders to be actively involved in continuously improving in-house procedures and customer engagement. I have written SOPs, developed training materials and facilitated workshops. I have mentored new employees through induction and professional training, and encourage growth and development for all of my staff. I am energetic and passionate about driving internal and external results to exceed targets.