• Tripled the number of guests within 5 years, and increased the budget by 500% within 7 years, thanks to a focus on excellent customer service and attention to detail.• Prioritized customer service. Responded promptly to phone calls and emails. Processed incoming and outgoing mail. Ensured requests were followed up quickly.• Oversaw daily operations with careful organization and attention to detail. Managed, inventory, paperwork, accounting, and marketing.• Managed logistics for… Show more • Tripled the number of guests within 5 years, and increased the budget by 500% within 7 years, thanks to a focus on excellent customer service and attention to detail.• Prioritized customer service. Responded promptly to phone calls and emails. Processed incoming and outgoing mail. Ensured requests were followed up quickly.• Oversaw daily operations with careful organization and attention to detail. Managed, inventory, paperwork, accounting, and marketing.• Managed logistics for weekly facility rentals and overnight camps. Coordinated with program and foodservice staff to ensure events ran smoothly. Served as guest liaison from initial contact through event follow-up. Led facility tours. Managed contracts, registration, and room reservations. Scheduled staff and programming, oversaw event setup and teardown, and solved last-minute problems to ensure a great guest experience.• Monitored and restocked inventory for events, office, and janitorial teams. Built solid relationships with vendors. Requested proposals and ensured fulfillment of contracts. Reduced costs while maintaining quality.• Managed accounting. Documented income and expenses, paid bills, created customer invoices and receipts, reconciled accounts, oversaw the budget, and managed the organization’s cash accounts.• Trained and led 30+ staff in a variety of roles. Led staff meetings and conducted performance reviews.• Worked with staff to streamline policies, processes, and software.• Created, analyzed, and presented reports on finances, attendance levels, and other key metrics.• Created brand identity and marketing materials including social media, newsletters, and website.• Used Microsoft Office, databases, QuickBooks, and other software daily.• Managed multiple construction projects, including the remodel of a meeting room and construction of a staff house.• Monitored the upkeep of over 20 buildings. Ensured facility requests were fulfilled in a timely manner. Performed small repairs. Show less

• Developed brand and marketing strategies to increase attendance by over 20% the first year.• Oversaw accounting, customer service, and office management.• Worked with program directors to plan projects, schedule groups, and lead events.

• Created and edited detailed data for over 2000 products in Excel.• Collaborated with other employees to design and implement a new online store.• Used project management software to chart progress on dozens of requirements for an online store.

• Provided technical support for employees, ensuring that their technology needs were met so that they could do their jobs efficiently and effectively.• Co-led a project to create a new online store. Leading this project gave me opportunities to perform technical and market research, conduct interviews, present a progress report to stakeholders, and assist in implementing an appealing, user-friendly webstore solution.

• Designed logo and websites for small businesses.