Benjamin Phelps Email & Phone Number

Ohio, United States

• Performed mechanical and software troubleshooting for customers andschools through email,chat and phones.
• Used Salesforce, Asana, Shopify and Zendesk on a daily basis.
• Developed a strong understanding of Laser Cutters and engravers and lasersafety
• Used machine logs on a daily basis to discover and diagnose issues forcustomers.
• Gained experience using Slack for coordination and remote work, andGoogle Suite for meetings and coordination.

United States

• Over two years of experience in consumer lending, personalbanking, loan servicing.
• Answered inquiries covering all aspects of loan servicing suchas payment processing, credit reporting, payoff information,and hardship options.
• Provided exceptional customer experience to customers(borrowers), and provided guidance regarding the servicing oftheir loans. Common customer inquiries range fromquestions regarding payments (due dates, payment.
• I ensured that all interactions encourage customersatisfaction, effectiveness, proficiency, and quality.
• Acted with confidence by answering and/or finding answersto customer questions and finding solutions to customerissues.
• Exceeded key performance indicators every month, measuring personalproductivity, quality, and service level.

Columbus, Ohio Area

• Delivered outstanding customer service by providing after-saletechnical support with hardware and software products vialive chat, email and phones.
• Listened to and communicated with the customer to define andanalyze problems and recommend solutions or alternativecourses of actions.
• Documented problems and solutions for use in internal dbase,Wiki, and external customer support web sites. Accuratelyand professionally document all customer contact and enterin the appropriate database.
• Communicate as necessary with retail store representativesto ensure satisfaction in a timely manner.
• Stayed current with product knowledge and industry trends;attend seminars & training as required.
• Developed and maintain effective working relationships toassure teamwork.

Columbus, Ohio Area

I repair a wide range of electronic devices and provide device diagnostic services on behalf of Verizon, Asurion, Google and Samsung, in addition to the training and development of new employees regarding general knowledge of electronics, correct repair techniques and partner warranty procedures.

Columbus, Ohio Area

Provided residential and commercial flooring recommendations/maintenance tips upon client request, delivered orders from the warehouse to the client, managed the ordering, shipping and delivery logistics of orders, and routinely closed sales of $50,000 or more.

Columbus, Ohio Area

Fully serviced a large variety of automotive vehicles, greeted customers and determined their specific auto maintenance requirements, and offered product sales and service advice as part of an ethic-based team work environment.