Jonathan Chen Email & Phone Number

San Francisco, Ca, Us

- Led analytics and modeling for Best Egg's multi-product cross-sell experiences- Established experimentation and modeling roadmap for personal loan acquisition email send time optimization

Newark, California, United States

Recommendations: - Built a suite of ML prototypes to model customers' offer preferences- Developed the roadmap for recommendations at Best EggProduct Analytics: - Applied causal inference techniques (the first application of meta-learners at Best Egg) to develop targeting segments for Best Egg's credit card product, minimizing losses from sending no-promo mails to those who needed a promo product to convert at a key juncture for the credit card team which needed to… Show more Recommendations: - Built a suite of ML prototypes to model customers' offer preferences- Developed the roadmap for recommendations at Best EggProduct Analytics: - Applied causal inference techniques (the first application of meta-learners at Best Egg) to develop targeting segments for Best Egg's credit card product, minimizing losses from sending no-promo mails to those who needed a promo product to convert at a key juncture for the credit card team which needed to demonstrate continued product viability- Continued managing Best Egg Financial Health product analytics with a focus on email optimizationImproving data-driven processes at Best Egg: - Co-lead on enterprise-wide effort to engineer features from a previously untouched data domains for use in credit risk and marketing- Automated slide decks and emails for metric monitoring processes using MetaFlow- Created data monitors which detected issues with Best Egg Financial credit health monitoring enrollment and alerts, leading to swift resolution Show less

Newark, California, United States

Product Analytics for Best Egg Financial Health: - As the lead product analyst on the Best Egg Financial Health product which launched in late 2021, provided bi-weekly analytics updates to senior leadership including the product GM and CMO to guide the direction of the product- Designed KPIs tracked by the entire organization and the board- Created the analytical data model and built all reporting for the productSystem Design: - Authored a framework for the offer engine… Show more Product Analytics for Best Egg Financial Health: - As the lead product analyst on the Best Egg Financial Health product which launched in late 2021, provided bi-weekly analytics updates to senior leadership including the product GM and CMO to guide the direction of the product- Designed KPIs tracked by the entire organization and the board- Created the analytical data model and built all reporting for the productSystem Design: - Authored a framework for the offer engine that will function as a multi-product offer marketplace and offer recommendation systemMarket Research & Segmentation : - Combined internal data with external demographic data to recommend markets for mass media testing- Completed market sizing exercises to determine the viability and priority of internal projects- Segmented traffic that Best Egg sends to its affiliate partners to optimize revenueExperimentation and User Insights: - Deep dives on the profiles of Best Egg Financial Health customers and the payment preferences of Best Egg’s personal loan customers- Generated data-driven recommendations for Best Egg's offer page testing to increase offer accept rateRecipient of the company’s quarterly “Golden Egg” peer award in 2022 Q2 for exemplifying the company’s core values Show less

Newark, California, United States

- Analyzed A/B testing results, delivering recommendations that achieved a 22% lift in application submit rate and a 5.5% lift in accept rate.- Developed an array of PowerBI dashboards to support marketing A/B tests and enhance landing page conversion rates, strengthening the company's analytical capabilities

San Francisco, California, United States

- Converted models from Wells Fargo’s credit card portfolio balance forecasting suite from SAS to Python- Determined the influence of macroeconomic effects on key model variables using econometric models and adjusted the models for improved forecasting- Created model demonstrations and a presentation for the model conversion project, which serves as a reference to support future SAS-to-Python model migration efforts

Guangzhou, Guangdong, China

- Managed projects to deliver customized WeChat marketing software solutions to high profile clients in the luxury, real estate, and finance industries- Organized and directed teams in all phases of application development to ensure that Chatly’s software products met client expectations- Designed a WeChat Work product that was successfully pitched to a real-estate developer

San Francisco Bay Area

- Software developer at the UCSF Resource for Biocomputing, Visualization and Informatics- Developed an interactive protein analysis and visualization tool (RRDistMaps) using Python for the laboratory’s flagship molecular graphics program, UCSF Chimera- Published my work on RRDistMaps in the Oxford University Press journal Bioinformatics

Master Of Science - Ms, Financial Engineering

Activities and Societies: Columbia Men's Ultimate Frisbee

Bachelor Of Science - Bs, Chemical And Biomolecular Engineering

Activities and Societies: Hopkins Symphony Orchestra, Johns Hopkins Men's Ultimate Frisbee - Graduated with both general and departmental.