Benjamin Davis Email & Phone Number

Richmond, Virginia, United States

• Provided computer network consulting services to various companies.
• Assisted clients as necessary in maintaining and updating networks and servers.
• Implemented Microsoft Windows 2000/2003 Servers, configuring network services, such as DHCP, DNS, VPN, and Terminal Services.
• Configured Microsoft Exchange 2003 Servers, along with Active Directory, DNS, and IIS.
• Implemented and maintained Microsoft Small Business Servers.
• Managed Apple Xserves and Xserve RAIDs, along with Open Directory, DHCP, DNS, and lights out management.

• Trained help desk professionals on customer service, as well as all support technologies.
• Used Microsoft CRM to record and manage support tickets.
• Supported Microsoft Office applications, Windows XP desktops, and web applications, such as Ellie Mae Encompass and file transferring.
• Created users in Active Directory, configured permissions and group policies.
• Managed Microsoft Exchange 2003 server, including creating user accounts, running offline defragmentation, and performing routine maintenance and backups.
• Used Symantec Mail Security to prevent spam and viruses.

Mechanicsburg, PA & Fairfax, VA

• President’s Club Member for 1999–2003, a prestigious award given for outstanding achievement in sales volume
• Employee of the Month for September 1999
• Diligent and consistent technical sales and performance led to corporate recognition, including selection into the Circuit City Sales Manager Training Program.
• Consistently ranked among the top 5% of sales staff in three major departments with annual sales exceeding $4 million.
• Inventory control activities include properly displaying, monitoring, and pricing as much as $250,000 in merchandise as well as researching missing/unaccounted for inventory; cited for best inventory control procedures.

Master'S Degree, Information Systems

Bachelor'S Degree, Economics