Benjamin Davis Email & Phone Number

Richmond, Virginia, United States

• Provided computer network consulting services to various companies.• Assisted clients as necessary in maintaining and updating networks and servers.• Implemented Microsoft Windows 2000/2003 Servers, configuring network services, such as DHCP, DNS, VPN, and Terminal Services.• Configured Microsoft Exchange 2003 Servers, along with Active Directory, DNS, and IIS.• Implemented and maintained Microsoft Small Business Servers.• Managed Apple Xserves and Xserve RAIDs, along with Open Directory, DHCP, DNS, and lights out management.• Configured backups of Apple servers using BRU software.• Managed ESX servers and VM servers.• Configured PBX using Asterisk.• Supported desktop computers running Mac OS X, Windows XP, and Red Hat Linux.• Supported Microsoft Office applications.• Configured SQL Server 2005, ensuring data integrity and configuring backups.• Configured wireless networks using WPA and WEP security

• Trained help desk professionals on customer service, as well as all support technologies.• Used Microsoft CRM to record and manage support tickets.• Supported Microsoft Office applications, Windows XP desktops, and web applications, such as Ellie Mae Encompass and file transferring.• Created users in Active Directory, configured permissions and group policies.• Managed Microsoft Exchange 2003 server, including creating user accounts, running offline defragmentation, and performing routine maintenance and backups.• Used Symantec Mail Security to prevent spam and viruses.• Configured backups of Microsoft servers using Veritas software.• Configured Checkpoint firewall to ensure network security and VPN software.• Used Norton Ghost to deploy Windows XP desktop computers.• Implemented various services on Windows Servers, such as DCHP, DNS, and Terminal Services.• Configured wireless networks using WPA and WEP security

Mechanicsburg, Pa & Fairfax, Va

• President’s Club Member for 1999–2003, a prestigious award given for outstanding achievement in sales volume• Employee of the Month for September 1999• Diligent and consistent technical sales and performance led to corporate recognition, including selection into the Circuit City Sales Manager Training Program.• Consistently ranked among the top 5% of sales staff in three major departments with annual sales exceeding $4 million.• Inventory control activities include properly displaying, monitoring, and pricing as much as $250,000 in merchandise as well as researching missing/unaccounted for inventory; cited for best inventory control procedures in Baltimore/Washington DC Metro District.

Master'S Degree, Information Systems

Bachelor'S Degree, Economics