Benjie Graham Email & Phone Number

Brentwood, Tennessee, United States

Franklin, Tn

Customer Support Manager

Franklin, Tennessee

Greater Nashville Area, Tn

Drives performance metrics and works to sustain exceptional results through continuous feedback to employeesMotivated team to deliver 90+% customer satisfaction resultsEffectively cross managed multiple sites to identify performance issues and create and drive processes to improve efficiency and costHelped to identify warranty cost issues and address issues to develop actions to reduce costsHandles executive escalations to resolutionDeveloped team processes that have been introduced globally as segment processes

Nashville, Tn

Delivered positive inventory resultsDeveloped sales plans to achieve maximum sales growthDeveloped and delivered shipping and receiving plans to hit UPH(units per hour) goals daily for logistics agentsDevelop payroll goals and achieved those goals by driving efficiency of logistics/sales agents through increased performanceMaintained budget and increasing profitability through controlled spending

Goodlettsville, Tn

Recruited, hired and developed sales managers and sales associatesContinuous training and motivation of sales managers and sales agents to improve focus customer ability to achieve sales quotasResponsible for yearly, quarterly, monthly, and weekly sales plans and developing strategies to achieve those goalsMaintained the budget and delivered positive results to improve profitability Bid contracts through 3rd party vendors for repairs and maintenanceResponsible for employee relations and general Human Resource functions (benefits, policy and procedure, EEOC, Dpt. of Labor)Responsible for hiring security personnel and maintaining security relations with the local law enforcementPosted positive inventory results with a -1% shrinkage resultPerformed corporate audits to ensure the store was compliant with company processes

Tullahoma, Tn

Recruited, hired and developed sales managers and sales associatesContinuous training and motivation of sales managers and sales agents to improve focus customer ability to achieve sales quotasResponsible for yearly, quarterly, monthly, and weekly sales plans and developing strategies to achieve those goalsMaintained the budget and delivered positive results to improve profitability Bid contracts through 3rd party vendors for repairs and maintenanceResponsible for employee relations and general Human Resource functions (benefits, policy and procedure, EEOC, Dpt. of Labor)Responsible for hiring security personnel and maintaining security relations with the local law enforcementPosted positive inventory results with a +1.5% shrinkage resultPerformed corporate audits to ensure the store was compliant with company processes

Murfreesboro

Hired and trained front line sales associatesImproved profitability for departmentDrove performance and improved sales growthAchieved positive inventory results