Ben Louisson
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Ben Louisson Email & Phone Number

Service Desk Manager at Soma Technology Group at soma technology group
Location: Gold Coast, Queensland, Australia 14 work roles 1 school
1 work email found @roadshow.com.au LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email b****@roadshow.com.au
LinkedIn Profile matched
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Current company
soma technology group
Role
Service Desk Manager at Soma Technology Group
Location
Gold Coast, Queensland, Australia
Company size
20 employees

Who is Ben Louisson? Overview

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Quick answer

Ben Louisson is listed as Service Desk Manager at Soma Technology Group at soma technology group, a company with 20 employees, based in Gold Coast, Queensland, Australia. AeroLeads shows a work email signal at roadshow.com.au and a matched LinkedIn profile for Ben Louisson.

Ben Louisson previously worked as Service Desk Manager at Soma Technology Group and Technical Analyst at City Of Gold Coast. Ben Louisson holds Graduate Certificate Of Business Administration, Business Administration And Management, General from Griffith.

Company email context

Email format at soma technology group

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{first}_{last}@roadshow.com.au
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AeroLeads found 1 current-domain work email signal for Ben Louisson. Compare company email patterns before reaching out.

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Profile bio

About Ben Louisson

Ben Louisson has nearly 20 years experience within Telecommunications and IT industry. Experience gained through basic support raising to mid-management in Server/Network support and also Client relationship management. This has enabled him to provide a grounded approach to colleagues, senior management and clients. This allows for honest assessments of historical, current and future situations, whilst also promoting development of direct reports to help reach their goals.Ben takes a thorough and pragmatic approach to Service Delivery and is willing to take on board recommendations but also has the force of personality to align colleagues and clients to a mutually agreeable outcome.Key Strengths:Ability to understand and investigate problems and provide a best case outcome going forward, Delivering on KPI's, getting the best of staff through performance and progression, keen follower of the methodologies of ITIL and putting these best practises into the working environment.

Listed skills include Itil, It Service Management, Service Delivery, Service Desk, and 43 others.

Current workplace

Ben Louisson's current company

Company context helps verify the profile and gives searchers a useful next step.

soma technology group
Soma Technology Group
Service Desk Manager at Soma Technology Group
broadbeach, queensland, australia
Website
soma.com.au
Employees
20
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Company profile
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14 roles · 19 years

Ben Louisson work experience

A career timeline built from the work history available for this profile.

Service Desk Manager

Current
Soma Technology Group

Gold Coast, Queensland, Australia

Oct 2022 - Present

Technical Analyst

City Of Gold Coast

Nerang

Leading a team of Line of Business support analysts to support Water and Waste Specific applications.Our team delivers improvements to the business through:Process ImprovementSystem DevelopmentNew Technology ReviewsSystem SupportVendor ManagementEnd user Support

Apr 2021 - Sep 2022

Vrtp It Lead

Village Roadshow

Gold Coast, Australia

The Primary representative for the division in the engagement of IT services. Focusing on understanding business requirements for IT and their cost/benefit, co-ordinating delivery of these requirements and assisting the business to embed changed systems and processes into the organisation.

Dec 2018 - Mar 2021

Service Delivery Lead

Village Roadshow

Gold Coast Mc, Queensland, Australia

May 2018 - Dec 2018

It Contractor

Madtech

Mudgeeraba, Queensland, Australia

Mar 2015 - Mar 2016

It, Systems And Communications Coordinator

Halcyon

Gold Coast, Australia

Oct 2014 - Mar 2015

Service Desk Manager

Softcat Ltd

Marlow

  • Managing Service Desk for Softcat Internally and 1 External Client
  • Create, Develop and Overhaul Process to bring in-line with ITIL methodology.
  • Bid process: presentations to prospective new clients; providing technical information to Bid Managers; accountable for signing off Service Desk staffing models for SLA's
  • New client transition management
  • Resolution of Client legacy issues
  • Liaison with Senior Management for all escalations
Feb 2013 - Sep 2014

Service Desk Manager

2E2

Working on managed service desk for 7 NHS trusts.Duties:Managing Team's WorkloadTime ManagementDevelopment of Training programsReporting for internal and client needsProcess ManagementClient/Internal MeetingsAchievementsIn depth understanding of the Service Desk/Client relationshipWorking on new client bidsManaging team SLA's targetsGaining a complete.

Jun 2011 - Feb 2013

Acting Service Desk Team Leader

2E2

Currently working as Acting Service Desk Manager.Through this role I have expanded my knowledge from technical to more Managerial issues.

Jan 2011 - Jun 2011

Tier 2 Analyst

2E2

Tier 2 Analyst who is involved in all Major incidents.Was managing all changes until I trained one of my colleagues.Working as acting team leader since desk was created in December.

Dec 2009 - Jun 2011

Network Operations Center Engineer

2E2

Monitored networks 2e2 supported.

2007 - 2009 ~2 yrs

Support Analyst

X-On

Framlingham

Supporting all forms of IT, from answering phones to, ordering/rack/stacking Servers and SQL queries.

Jul 2005 - Nov 2007

Telesales Consultant

Archant Regional Ltd

Senior member of the private advertising team, informing and converting clients up to better packages. Only member to obtain sales target every month.

Jun 2004 - Jun 2005
Team & coworkers

Colleagues at soma technology group

Other employees you can reach at soma.com.au. View company contacts for 20 employees →

CB Christopher Basco Christopher Basco Colleague at Soma Technology Group Metro Manila, National Capital Region, Philippines, Philippines View → JG Josh Germann Josh Germann Colleague at Soma Technology Group Pacific Pines, Queensland, Australia, Australia View → LV Lance Valler Lance Valler Colleague at Soma Technology Group Greater Brisbane Area, Australia View → MB Michael Brown Michael Brown Colleague at Soma Technology Group Greater Brisbane Area, Australia View → DM Daniel Manning Daniel Manning Colleague at Soma Technology Group Queensland, Australia, Australia View → JS Jason Schaap Jason Schaap Colleague at Soma Technology Group Gold Coast, Queensland, Australia, Australia View → AP Aaron Prout Aaron Prout Colleague at Soma Technology Group Broadbeach, Queensland, Australia, Australia View → MR Mark Royston Mark Royston Colleague at Soma Technology Group Brisbane, Queensland, Australia, Australia View → JP John Payne John Payne Colleague at Soma Technology Group Broadbeach, Queensland, Australia, Australia View → GP Genily Pearl Ulip Genily Pearl Ulip Colleague at Soma Technology Group Philippines, Philippines View →
1 education record

Ben Louisson education

  • Griffith
    Griffith
    Business Administration And Management, General
FAQ

Frequently asked questions about Ben Louisson

Quick answers generated from the profile data available on this page.

What company does Ben Louisson work for?

Ben Louisson works for soma technology group.

What is Ben Louisson's role at soma technology group?

Ben Louisson is listed as Service Desk Manager at Soma Technology Group at soma technology group.

What is Ben Louisson's email address?

AeroLeads has found 1 work email signal at @roadshow.com.au for Ben Louisson at soma technology group.

Where is Ben Louisson based?

Ben Louisson is based in Gold Coast, Queensland, Australia while working with soma technology group.

What companies has Ben Louisson worked for?

Ben Louisson has worked for Soma Technology Group, City Of Gold Coast, Village Roadshow, Gold Coast 2018 Commonwealth Games Corporation, and Madtech.

Who are Ben Louisson's colleagues at soma technology group?

Ben Louisson's colleagues at soma technology group include Christopher Basco, Josh Germann, Lance Valler, Michael Brown, and Daniel Manning.

How can I contact Ben Louisson?

You can use AeroLeads to view verified contact signals for Ben Louisson at soma technology group, including work email, phone, and LinkedIn data when available.

What schools did Ben Louisson attend?

Ben Louisson holds Graduate Certificate Of Business Administration, Business Administration And Management, General from Griffith.

What skills is Ben Louisson known for?

Ben Louisson is listed with skills including Itil, It Service Management, Service Delivery, Service Desk, Active Directory, Servers, Managed Services, and Service Management.

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