Ben Louisson Email and Phone Number
Ben Louisson work email
- Valid
Ben Louisson personal email
- Valid
Ben Louisson has nearly 20 years experience within Telecommunications and IT industry. Experience gained through basic support raising to mid-management in Server/Network support and also Client relationship management. This has enabled him to provide a grounded approach to colleagues, senior management and clients. This allows for honest assessments of historical, current and future situations, whilst also promoting development of direct reports to help reach their goals.Ben takes a thorough and pragmatic approach to Service Delivery and is willing to take on board recommendations but also has the force of personality to align colleagues and clients to a mutually agreeable outcome.Key Strengths:Ability to understand and investigate problems and provide a best case outcome going forward, Delivering on KPI's, getting the best of staff through performance and progression, keen follower of the methodologies of ITIL and putting these best practises into the working environment.
Soma Technology Group
View- Website:
- soma.com.au
- Employees:
- 20
-
Service Desk ManagerSoma Technology Group Oct 2022 - PresentGold Coast, Queensland, Australia
-
Technical AnalystCity Of Gold Coast Apr 2021 - Sep 2022NerangLeading a team of Line of Business support analysts to support Water and Waste Specific applications.Our team delivers improvements to the business through:Process ImprovementSystem DevelopmentNew Technology ReviewsSystem SupportVendor ManagementEnd user Support -
Vrtp It LeadVillage Roadshow Dec 2018 - Mar 2021Gold Coast, AustraliaThe Primary representative for the division in the engagement of IT services. Focusing on understanding business requirements for IT and their cost/benefit, co-ordinating delivery of these requirements and assisting the business to embed changed systems and processes into the organisation. -
Service Delivery LeadVillage Roadshow May 2018 - Dec 2018Gold Coast Mc, Queensland, Australia
-
Service Desk ManagerGold Coast 2018 Commonwealth Games Corporation Mar 2016 - Apr 2018Gold Coast -
It ContractorMadtech Mar 2015 - Mar 2016Mudgeeraba, Queensland, Australia -
It, Systems And Communications CoordinatorHalcyon Oct 2014 - Mar 2015Gold Coast, Australia
-
Service Desk ManagerSoftcat Ltd Feb 2013 - Sep 2014Marlow• Managing Service Desk for Softcat Internally and 1 External Client• Create, Develop and Overhaul Process to bring in-line with ITIL methodology.• Bid process: presentations to prospective new clients; providing technical information to Bid Managers; accountable for signing off Service Desk staffing models for SLA's • New client transition management• Resolution of Client legacy issues• Liaison with Senior Management for all escalations• Liaison with Senior Management/Sales force for potential new opportunities• Line manager for members of staff across 2 service desks -
Service Desk Manager2E2 Jun 2011 - Feb 2013Working on managed service desk for 7 NHS trusts.Duties:Managing Team's WorkloadTime ManagementDevelopment of Training programsReporting for internal and client needsProcess ManagementClient/Internal MeetingsAchievementsIn depth understanding of the Service Desk/Client relationshipWorking on new client bidsManaging team SLA's targetsGaining a complete understanding of ITIL in preparation for gaining qualifications -
Acting Service Desk Team Leader2E2 Jan 2011 - Jun 2011Currently working as Acting Service Desk Manager.Through this role I have expanded my knowledge from technical to more Managerial issues.
-
Tier 2 Analyst2E2 Dec 2009 - Jun 2011Tier 2 Analyst who is involved in all Major incidents.Was managing all changes until I trained one of my colleagues.Working as acting team leader since desk was created in December.
-
Network Operations Center Engineer2E2 2007 - 2009Monitored networks 2e2 supported.
-
Support AnalystX-On Jul 2005 - Nov 2007FramlinghamSupporting all forms of IT, from answering phones to, ordering/rack/stacking Servers and SQL queries. -
Telesales ConsultantArchant Regional Ltd Jun 2004 - Jun 2005Senior member of the private advertising team, informing and converting clients up to better packages. Only member to obtain sales target every month.
Ben Louisson Skills
Ben Louisson Education Details
-
GriffithBusiness Administration And Management, General
Frequently Asked Questions about Ben Louisson
What company does Ben Louisson work for?
Ben Louisson works for Soma Technology Group
What is Ben Louisson's role at the current company?
Ben Louisson's current role is Service Desk Manager at Soma Technology Group.
What is Ben Louisson's email address?
Ben Louisson's email address is bl****@****ail.com
What schools did Ben Louisson attend?
Ben Louisson attended Griffith.
What skills is Ben Louisson known for?
Ben Louisson has skills like Itil, It Service Management, Service Delivery, Service Desk, Active Directory, Servers, Managed Services, Service Management, Data Center, Incident Management, It Operations, Team Leadership.
Who are Ben Louisson's colleagues?
Ben Louisson's colleagues are Jason Schaap, John Payne, Mark Royston, Debbie Moon, Aaron Prout, Jamie Hendry, Genily Pearl Ulip.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial