Benjamin Martin Email & Phone Number

Effingham, Illinois, United States

Strengthening the people who keep us and our animals healthy. Passionate. Focused. People-First. Always Advancing.

Hot Springs, South Dakota, United States

Providing people-oriented solutions in an ever-evolving world.

Hot Springs, South Dakota, United States

Clinic scheduling for multiple VA locations in the Black Hills of South Dakota. Took on a wide array of both in-clinic and remote responsibilities as needed in response to the COVID-19 pandemic.

Mixed

Solved technology and visual communication problems for a wide variety of business and consumer clients.

Little Rock, Arkansas Area

• Responsible for launching the first global support team for HP Cloud Services over Chat and Email support channels. Recruited, trained, and mentored high-potential agents for the new team to ensure a superior customer.
• Drove team-wide performance improvements in every major KPI – ranging from 20% to 60% – through comprehensive process redesign, hands-on implementation, and relentless iterative execution.
• Led the team to the highest-ranked spot in the HP global enterprise for chat/email support, holding that spot concurrently for nearly 2 years.
• Awards received: Highest Cloud Chat/Email Performer 2012, Extra Mile award, and “WOW” award, among other accolades for performance, passion, productivity, innovation, leadership, and values.
• Earned the highest possible performance review rating each year in role.

Little Rock, Arkansas Area

• Responsible for resolving advanced technical issues related to HP printers for small and medium business customers, including hardware, software, and networking issues. Trained and mentored other agents in matters of.
• Received the Extra Mile award for consistently going above and beyond role responsibilities, including driving continuous process and quality improvements.
• Recognized by site leadership for continuously mentoring agents on numerous teams throughout the organization.
• Earned the highest possible performance review rating for fiscal year 2011.

Fayetteville, Arkansas Area

• Responsible for designing innovative print and web solutions for Logoworks clients. Used strong interpersonal skills to uncover customers’ underlying needs and employed proven design methodologies to solve their unique.
• Mentored and developed other designers within the organization, leading to increased departmental performance, efficiency, and both customer/employee satisfaction.
• Championed for innovative process improvements leading to 25% faster turnaround times for the entire design team.
• Recognized by company leadership as the top-performing designer in the organization.

Fayetteville, Arkansas Area

• Responsible for designing fresh web solutions for University clients along with managing routine website maintenance and updates.Key Achievements:
• Led, trained, and mentored other work-study students in basic HTML, CSS, and Java in order to foster enhanced learning opportunities and overall departmental design quality.
• Streamlined work-study operations ‒ including intensive process redesign and strategic realignment ‒ increasing workorder turnaround speed and overall departmental efficiency by over 30%.

Master Of Business Administration (M.B.A.), Business Administration And Management, Executive, 3.4

Bachelor’S Degree, Digital Media - Interactive Design Concentration