Ben Smith Email & Phone Number

Boston, Massachusetts, United States

Boston, Ma

Boston, Ma

Boston, Ma

Bynder is the fastest way to professionally manage creative files. Teams get on the same page for real-time collaborative edits and approvals, easy file sharing and storage, auto-formatting for channels and file types - it provides one central hub for all company materials and messaging. With company creative at your fingertips, your next big idea is a click away.

Cambridge, Ma

- Provided project oversight, deployment management, and client support to 6 mid- to large-sized clients using web solutions built on the Drupal, NetSuite, and Symphony Commerce platforms. - Managed small teams of in-house and remote developers and QA resources over multiple overlapping development cycles to ensure timely resolution and deployment of client issues and feature requests. - Kept projects within time and budget constraints using traditional and agile methodologies. - Created processes and documentation for deployment management and out-of-office coverage.

Somerville, Ma

- Provided technical support, project oversight, and deployment management to 9 mid-sized clients using the Sitecore CMS to manage their websites.- Ensured the timely resolution and deployment of client software bugs and website inquiries using FogBugz in coordination with Support Developers and QA teams.- Kept projects within time and budget constraints using traditional and agile methodologies.- Created and maintained internal documentation on best practices for deployment, support, and billing.

- Provided technical support, project oversight, and deployment management to 9 mid-sized clients using the Sitecore CMS to manage their websites.- Ensured the timely resolution and deployment of client software bugs and website inquiries using FogBugz in coordination with Support Developers and QA teams.- Kept projects within time and budget constraints using traditional and agile methodologies.- Created and maintained internal documentation on best practices for deployment, support, and billing.

Greater Boston Area

- Provided technical and product support to 100 mid- to large-size nautical shipping clients using the IMOS voyage risk management and the Veslink vessel report submission applications. - Ensured the timely resolution of client software bugs and product usage inquiries using FogBugz in coordination with Application Consultants, QA Engineers, and Developers.- Documented new features and commonly asked questions on product wiki for use by both internal users and external customers- Developed three Python scripts that converted customer vessel and address data from CSV to XML format.

- Lead team of four students in documenting, developing, and testing iPhone application in Objective-C for Turner Broadcasting Systems entertainment property.- Maintained project wiki with up-to-date documentation, development and test plans, and other required project milestones- Designed and ran usability tests, and oversaw testing and development using the iterative model.

Terre Haute, In

- Shelved books- Answered patron questions in person and by phone

- Created standard template for company documentation, providing clearer understanding of plugin development costs and value.- Handled all client communication -- responded to client requests and questions via email, created documentation and test plans from requests, and sent approved documents with quote to client.- Researched and recommended workflow options to improve OhrnVentures’ existing system, enabling the company to streamline client contact management and simplify email communications.

• Created and developed weekly web content on technical and non-technical topics• Developed concept for and collaborated on completion of 3-person multimedia feature for Mental Floss site• List of published work available at:http://www.benmsmith.com/mental-floss

• Collaborated with local client to extend existing startup concept to Facebook application• Documented required features and software specifications for future team to develop solution