Ben Yost Email & Phone Number

I have two bachelor degrees from UNLV, one in business management and the other in international business. I also have a light working knowledge of the German language. I stared working with Grau Data storage building NAS devices and configuring servers. I then joined Webroot, a software security company specializing in Malware protection and removal. I moved through the consumer support ranks into the Enterprise/Corporate software support team where I reached the level of tier 3 support technician and held both Team lead and team supervisor titles at one point.I then worked for Intrado, whose focus is on Public Safety Systems and Public Safety Access Points (PSAP), providing phone based support for 9-1-1 call centers and field technicians during the graveyard shift, and weekends. I was also responsible for gathering information on current system states, remotely clearing system alarms, and monitoring the status of newly installed systems. I then spent a short time with Rally Software as a support technician on the second shift before joining the team at Spectra Logic as a Technical Escalation and Account Manager focusing on customer relations in the APAC region. I continue to be a TAM for Spectra Logic, and have taken on the role of Technical Support Team Manager for the Tier 1 support team, covering the second shift. I enjoy and plan to continue working in the Tech/IT industry and continue to learn and become certified in different areas of computer and network design, setup and maintenance.Specialties: Experience with Windows 2000, Windows XP, Windows 7, Windows Vista, Windows 7, Windows Server 2003, Windows 2008 Server, SharePoint, Test Track Pro, Parature, RNT, NetSuite, SQL 2000, SQL 2005, SQL 2005 Express, SQL 2008 Express, Cisco VPN, VM Ware. Also working remotely with and troubleshooting software communications issues in Dial-up, VPN, LAN and WAN environments.

Listed skills include Windows 7, Windows Vista, Windows Server, Sharepoint, and 19 others.