Chris Benner-Kenagy Email & Phone Number

Mountlake Terrace, Wa, Us

Medina, Washington, United States

Manage Member Inquiries and Onboarding:• Serve as the primary point of contact for all Member inquiries, guiding prospective Members through the onboarding process with personalized assistance and support.Ensure Member Satisfaction:• Proactively address Member concerns and feedback, implementing strategies to enhance Member satisfaction and retention.Coordinate Member Events and Activities:• Plan and coordinate a variety of Member events and activities to foster community engagement and strengthen Member relationships.Develop and Enforce Membership Procedures:• Establish and enforce Membership procedures to ensure consistency and clarity throughout the onboarding process and Membership experience.Conduct Surveys and Gather Feedback:• Regularly conduct surveys and gather feedback from Members to identify areas for improvement and implement changes to enhance overall satisfaction.Provide Administrative Support:• Manage Membership documentation and records, ensuring accuracy and completeness, and provide administrative support as needed.Work with Membership Committee on Policy Creation:• Collaborate with the Membership Committee to develop and implement all new Membership policies, ensuring alignment with Club objectives and Member needs.Monitor Member Engagement Metrics:• Track and analyze Member engagement metrics to assess satisfaction levels and identify opportunities for improvement.Stay Updated on Industry Trends:• Stay informed about industry trends and best practices to continuously improve Membership services and offerings.

Seattle, Washington, United States

• Managed a comprehensive cocktail program and extensive spirits list, ensuring a diverse and high-quality drink menu for patrons.• Facilitated ordering and inventory management, optimizing stock levels and minimizing waste.• Spearheaded the training process for all new bartender hires, ensuring consistency in service standards and product knowledge.• Executed opening and closing duties, including sales reporting and inventory reconciliation, demonstrating strong attention to detail and organization.• Held key holder duties, maintaining security protocols and ensuring smooth operations during shifts.

Philadelphia, Pennsylvania, United States

• Managed a private bar catering to hotel guests, residents, and members, providing personalized service and addressing daily needs.• Contributed to menu development and assisted in ordering operations, ensuring a diverse and appealing selection of craft cocktails.• Specialized in catering to private clientele, delivering high-end guest experiences and facilitating event planning.

Philadelphia, Pennsylvania, United States

• Demonstrated expertise in cocktails, wine, beer, and sake, enhancing the dining experience for guests.• Cultivated a memorable dining experience by providing personalized recommendations and attentive service.• Conducted routine inventory management and tracking to ensure adequate stock levels and minimize shortages.

Seattle, Washington, United States

• Played a pivotal role in the opening of the location, contributing to initial setup and operations.• Led onboarding and training initiatives for new employees, ensuring a knowledgeable and cohesive team.• Assisted in planning and facilitating events, enhancing customer engagement and brand visibility.

Medina, Washington, United States

• Provided exemplary service to club members, fostering positive relationships and delivering a high-end experience.• Maintained inside and outside facilities to uphold the club's standards of cleanliness and aesthetics.

Seattle

• Provide in-depth college counseling services to caseload of 38 high school Juniors from low income families• Created and piloted curriculum for credit bearing class• Offer social and emotional support to students • Engage students using Youth Program Quality Initiative techniques to cover topics such as financial aid, personal statement writing, personal finance, choosing a major, personal growth and more• Design and facilitate weekly classroom sessions• Provide school wide community and counseling outreach• Organize and lead volunteer group • Create individualized plans for student success based off of student strengths • Create and implement academic intervention programs with students• Conduct crisis intervention, safety planning, mandated reporting• Organize recruitment and outreach events for students and community members• Update and organize database • Serve on various work committees: Diversity and Inclusion Task Force, Communication Committee