Ben Nikolas Email & Phone Number

Minnetonka, Mn, Us

Los Angeles Metropolitan Area

-Create and maintain automated workflows for Apple developers at Jamf-Innovate on new technologies in the CI/CD space for Apple developers-Communicate with stakeholders to diagnose issues in various workspaces

Greater Minneapolis-St. Paul Area

-Repair certified in MacOS and iOS devices-Conduct extensive troubleshooting all Apple devices and software for customers-Initiated action plans for a 30 person team based on scores from over 1500 customer surveys and lead to an increase in customer satisfaction quarter over quarter-Train sales team on software enhancements to be ready for changes and be ahead of schedule when new trainings emerged-Mentored multiple staff members to a new position

Remote

-Performed various daily Bluetooth sanity tests across different OS platforms and helped engineers to debug and track radars in an efficient manner during peak OS dev cycles-Isolated over twenty issues and documented those issues clearly for further investigation by Engineers to verify correct issues are solved -Analyzed, triaged, and diagnosed issues from both inside and outside testing suites to confirm a clean release each and every dev cycle-Collaborated with others to help make sure a resolution to an issue is found in a timely and efficient manner

Cupertino, Ca

-Carrier Certification testing for several major Tier 1 carriers-Executed daily test suite on various OS platforms to deliver up to date bug reports to engineers during peak OS dev cycles -Evaluated, diagnosed, and reported weekly test suite through easily understood for all stakeholders

Lincoln, Nebraska Area

-Head of marketing for 5 million dollar/year store operation-Expanded Facebook follower base from 600 to 1600-Created a new revenue channel, a website, that brought in $12,000 in laptop sales in the first week• Creative lead on all advertising and event planning for store -Formulated marketing plans on a quarterly and yearly basis -Developed advertising including print, event, social media, direct mail -Coordinated event that raised sales from $10,000 to $24,000 in one day year over year• Manager of computer store operations -Developed training materials that saw product knowledge quiz scores raise by 100% -Monitored continuous inventory and sales for store -Increased year over year laptop sales from $1,075,000 to $1,095,000 -Introduced accidental coverage plan that increased sales from $9,000 to $46,000• Collected information from colleges on campus to design back to school specials -Implemented programs that increased sales from $640,000 to $675,000

-Wrote and helped with production of leaky toilet PSA-Led team to create Crew at the Zoo public outreach event-Creative lead on 2008-2009 Annual Report

Bachelors Of Science, Computer Science

-Lead a team of four in a quarter long UI research project focused on creating a new type of news application including multiple.

Bachelor Of Journalism, Advertising

Minor in Communications