I've been a client-facing professional in various roles my entire career. For much of this time, I have worked in and around sales and marketing solutions, including revenue enablement, campaign management, marketing operations, email marketing, salesforce automation, web analytics and ecommerce personalisation.I have carried out various roles across the fields of client, partner and business management including implementation consulting and relationship/account management, leading business and technical client services teams, as well as business development and operations. I have been a hands-on consultant, directly involved with every aspect of the implementation lifecycle, including project discovery, business analysis, software installation & configuration, deployment, training & support and solution optimisation. * Extensive CRM/Marketing/Personalisation knowledge* End-to-end on-premise and SaaS lifecycle experience* Focus on customer success and satisfaction* Trusted advisor to customers and partners* Proficiency across client services functions* Team leadership and practice management* Process, methodology and best-practice* Client account/relationship ownership* Capability and business development* Business operations and complianceAny opinions expressed are my own and not necessarily those of the Allego Inc.