Benjamin Mitchell Email and Phone Number

We Are Social is a global agency that deliver's world-class creative ideas with forward-thinking brands. We connect people and brands in meaningful ways by creating ideas people like and share. We call this social thinking.With an international team of over 850 and offices in New York, Toronto, Madrid, London, Paris, Milan, Munich, Berlin, Dubai, Singapore, Hong Kong, Shanghai, Beijing, Tokyo and Sydney, our mission is to put social thinking at the centre of marketing.

As part of 3 person ICT which supports 1200+ clients with multiple devices my Current position as an School ICT Support Officer and Network Administrator requires me to but is not limited to;-Diagnosing issues with Macbooks & iPads; Software issues, user issues, Repairs on Macbooks & iPads; Faulty hardware issues & Physical Damage, Logging repairs through Apples GSX system-Install/maintain both Physical and Virtualized Server environments (VMware); backing up, updating & managing the datastores-Maintain Servers; software upgrades, maintenance (software and hardware) (Windows Server 2008-2016 and macOS Server) -Maintain the college's DNS, DHCP, AD, OD, & multiple VLANs-Install/maintain server applications; Edval, BookIT, SEQTA, WebHelpDesk, Oliver Library (Softlink), PaperCut Printing-Using Remote Desktop software to access all sites servers and configurations-Running Netgear ReadyNAS Systems to maintain Backup Schedules/Automations of 5 physical hosts and 13 Virtuals; Software/Firmware Upgrades, checking the backups have been completed-Installed & now Maintain 90 Aruba Wireless Access points; Cisco Switch Backbone-Wireless Network Troubleshooting; Identifying faulty WAP's, investigate faults and inconsistencies on the network. -Maintain helpdesk; Close jobs in line with policy, complete jobs in appropriate time frame; e.g: Faulty data projectors, No sound, VGA/HDMI inputs inactive, Apple TVs inactive -Deploy Google Apps for Education Assist users in the use of Google Apps on a daily basis (Google Mail, Drive, Calendar, & Sites) & Maintain Google Cloudshare Sites pages-Testing latest software packages in conjunction with our system & Network; macOS & iOS Betas-Update our Deployment images (macOS); Latest macOS release, update applications, configure system settings-2018; Replaced Panasonic NTU with Avaya VOIP System upgraded to 90 Handsets; Moving from Apple TV to ViVi Presentation - From 50 ATV to 23 and 32 ViVi Installed

The Pandora team was one of the most experienced and helpful ive had the pleasure of working with. At Pandora Top Ryde City i was one of multiple Customer service representatives. Pandora was an uplifting and fun filled job with many different levels of creation. With the people around me i was able to excel and learn so much about Customer service and dealing with a diverse range of people. During my time at Pandora i was able to help many customers in ways i thought where never possible, from helping them pick the perfect birthday present to buying themselves a little treat. Besides my customer service duties i was able to help our Visual Merchandiser create lovely timeless pieces to display throughout the store, the creativity this allowed me to express gave me more passion for my job and got me excited to come to work each day.

Employed by Parramatta Catholic Education Office as a Trainee I was given real life experience on the job and also given the opportunity to attain my accreditations. Not only through our Holiday training sessions we had on call support whenever needed. The position requires me to but is not limited to;-Diagnosing issues with Macbooks & iPads; Software issues, Technical issues, Repairs on Macbooks & iPads; Faulty hardware issues & Physical Damage, Log repairs through Apples GSX system-Maintain Servers; software upgrades, maintenance (software and hardware) (Windows Server 2008-2012 and Mac OS X) -Using Remote Desktop software to access all sites servers and configurations-Install/Maintain Wireless Access points; Cisco WAP's with Cisco Switch Backbone-Wireless Network Troubleshooting; Identifying faulty WAP's, investigate faults and inconsistencies on the network. -Install, Configure & Maintain Apple TV's on the network using bonjour services for AirPlay-Maintain helpdesk; Close jobs in line with the policy, complete jobs in appropriate time frame-Complete Jobs logged; Faulty data projectors, No sound, VGA/HDMI inputs inactive-Maintain Public webpages -Testing latest software packages in conjunction with our system; Latest Mac OSX & iOS Betas-Update our Deployment images (Mac); Latest OSX release, update applications, configure system settings