Ben O. Email & Phone Number

Richmond, Bc, Ca

Richmond, Bc, Ca

Richmond, British Columbia, Canada

Special Accomplishments:-Developed digital brand awareness campaign marketing strategies for SMBs and startups, achieving a 100% increase in social media followers and a 90% rise in engagement in two months.-Streamlined content and QA workflows for clients, doubling productivity in two months.-Guided startups in Go-To-Market launch and CX growth campaigns, significantly boosting their online engagement and brand visibility.Duties Included:-Advised small businesses and startups on digital marketing strategies to achieve their goals.-Developed social media strategies, managed product development, and boosted brand visibility.-Led CRM training webinars, set KPIs, and applied SEO best practices.-Managed digital marketing for SaaS products, focusing on reducing churn and improving retention.-Developed and executed partnership and influencer programs. Boosting affiliate traffic and lead generation.-Led customer success initiatives that drove significant growth in customer retention and advocacy. -Oversaw marketing content development and engagement performance strategy management.

Vancouver, British Columbia, Canada

Special Accomplishments:-Achieved rapid 100% growth in followers within nine months, enhancing the company's online presence.-Drove a remarkable 200% surge in B2B SaaS social post engagement, significantly boosting brand awareness.-Successfully implemented an efficient workflow and content strategy, resulting in a 110% increase in operational efficiency.-Conducted A/B audience testing and QA resulting in a 95% increase in quarterly quality SaaS subscription conversions.-Stayed ahead of the latest A.I. technologies, exploring potential integrations for future marketing strategies.Duties Included:-Strategically optimizing company SMB social channels to boost audience engagement and foster growth and brand awareness.-Developing a new workflow process and content strategy to streamline operations and enhance content creation for improved performance reporting.-Leveraging CRM applications such as Google Analytics, Salesforce, Marketo, and monday.com to determine KPIs and reporting OKRs for data-driven decision-making.-Boosted website traffic through SEO strategic and paid/organic social media initiatives.-Leading project management for SaaS and product go-to-market launches, implementing successful roadmaps and strategies.-Utilize new social channels/tools for ROI reporting and boosting brand growth reach.-Developed SaaS and IoT product marketing strategies.-Strategized and executed B2B SaaS onsite and virtual webinar events.-Developing enhanced communication strategies to effectively convey the company's brand message.-Driving the creation and management of captivating organic and paid content to fuel growth and increase brand awareness.-Staying updated on emerging A.I. trends, platforms, and tools in social marketing and implementing innovative strategies for optimal results and brand exposure.-Generating comprehensive reports and performing data analysis for informed decision-making and strategy refinement.

Richmond, British Columbia, Canada

Special Accomplishments:-Achieved a remarkable 200% growth in social media followers across all main channels, enhancing online visibility.-Crafted paid and organic campaigns that drove over $1 million in ecommerce sales and boosted active B2B SaaS accounts by 100%.-Developed and executed successful partnership and influencer programs that resulted in a 150% increase in affiliate web traffic, brand visibility, sales leads, and community engagement.-Increased active accounts and engagement rates for an internal employee social platform by over 300%, fostering a thriving company culture.Duties Included:-Maintaining and managing 15 social media channels simultaneously to ensure consistent brand representation.-Establishing key performance indicators (KPIs) to contribute to a significant increase in lead conversion rates.-Improved website traffic through SEO strategic and paid/organic social media initiatives.-Creating and managing compelling content to achieve a substantial increase in social media traffic and engagement.-Leveraged CRM tools to set KPIs, reporting OKRs to realign SaaS product marketing strategies, and ensure data-driven decision-making for better results.-Created and executed multi-channel marketing strategies to provide a cohesive and integrated customer experience across all platforms.-Utilizing new social marketing channels/tools and reporting on ROI metrics for informed decision-making.-Developed new product marketing QA and workflow processes across cross functional teams.-Leading project management for successful SaaS and product launches, ensuring seamless execution and market penetration.-Strategized and executed B2B SaaS onsite and virtual webinar events.-Managing product lines for both B2B/B2C SaaS and smart home products, actively recruiting and developing new team members.

Burnaby

Special Accomplishments:-Successfully managed a $2.5 million Power Smart incentive project within the first month, completing it ahead of schedule.-Earned rapid promotion to lead multi-million dollar Industrial and Commercial incentive projects within one year, contributing to a 50% increase in project portfolio value.-Implemented efficient project processing procedures, resulting in a 75% increase in productivity and heightened customer satisfaction.-Pioneered the use of early-stage social media for promoting the incentive program, leading to a 45% increase in program success and growth.Duties Included:-Leading and processing power-saving projects for the BC Hydro residential and commercial incentive program, aiming for improved project efficiency.-Processing payment requisitions and delivering incentive payments to project clients, ensuring timely and accurate disbursement with a high accuracy rate.-Managing incentive programs and projects for both commercial and industrial customers to contribute to increased successful project completions.-Maintaining records and reports of all past and present projects, initiating the conversion of documents to digital format for improved data accessibility.-Recruiting, interviewing, training, and developing new team members to enhance team efficiency and support the growing program.

Burnaby, British Columbia, Canada

Special Accomplishments:-Excelled in resolving technical issues for NOKIA mobile app developers, consistently surpassing annual goals with a 20% increase in trouble ticket closures.-Demonstrated strong leadership, earning a promotion to manage a substantial team of over 200 app developers within the first quarter at NOKIA.-Orchestrated the redesign and implementation of a user-friendly, easy-to-navigate UX layout for the NOKIA App Store, resulting in a 25% increase in user engagement and app downloads.Duties Included:-Playing a pivotal role in troubleshooting technical issues for NOKIA mobile app developers, fostering developer relationships and aiming to improve customer satisfaction.-Managing the program for publishing Nokia mobile apps to the Nokia App Store, ensuring timely and accurate submission of applications.-Collaborating with renowned app developers, aiming to contribute to increased app promotions and enhanced engagement within the store.-Proactively recruiting, interviewing, training, and developing new team members to improve team efficiency and meet the demands of the support team.

Tsawwassen, British Columbia, Canada

Special Accomplishments:-Surpassed Visa Card sales quotas, achieving a 20% increase in quarterly revenue.-Delivered exceptional customer service with a 95% satisfaction rate and an 80% repeat customer rate.Duties Included:-Offered courteous and efficient customer service for mobile customers, reducing response time.-Assessed client needs and identified sales opportunities, contributing to increased Visa Card sales.-Met and exceeded Visa Card sales quotas regularly.-Collaborated with cross-functional teams to enhance the overall customer experience, improving feedback ratings.-Stayed informed about mobile products, reducing customer misinformation.-Maintained a thorough understanding of Visa Card promotions, driving higher sales conversion rates.-Generated reports to track sales performance, improving sales strategy effectiveness.-Updated skills in mobile technology and customer service, contributing to overall team performance.

Richmond, British Columbia, Canada

Special Accomplishments:-Earned "Top Seller" and "Best Performing Dealership" awards for outstanding sales and customer support performance.-Promoted to store manager within the first year of employment.-Implemented strategies resulting in a 100% increase in store sales as a store manager.-Reduced employee turnover by 80% through the development and implementation of new dealership policies and procedures.Duties Included:-Delivered exceptional customer service and sales support, ensuring efficiency and accuracy.-Troubleshooted and repaired customers' mobile phones to resolve technical issues.-Oversaw both in-store and event promotional activities.-Provided accurate quarterly reports on store traffic, inventory, and total sales.-Recruited, interviewed, trained, and developed new team members, fostering a positive and productive work environment.

Bachelor'S Degree

Education record