Benoît Stas-Orban Email & Phone Number

• Led customer support for a utility program, ensuring exceptional user experience with a 95% CSAT score.• Troubleshooted user problems, identified root causes, and escalated bugs for resolution.• Streamlined customer support processes by organizing, tracking, and providing insightful feedback to account and product managers. • Improved app accessibility by contributing translations through Crowdin. • Independently learned SQL to improve work efficiency (e.g., proactive customer outreach) and support wider business needs.

United Kingdom

• Setting up, delinking and troubleshooting American Express acceptance on payment terminals for Dutch and Belgian merchants.• Training new colleagues in the Dutch processes.• Migrated the Dutch terminal enablement process from the Dutch merchant support team to the dedicated multi-market terminal enablement team. • Improved and formalised the enablement process to increase the number of successful terminal enablements and delinks.• Won the October '22 Inspire Award for my organisation skills, positive can-do attitude, work ethics, teamwork and having an analytical mind. I was nominated for this award by a senior colleague.

Brighton, United Kingdom

• Supporting Program Administrators with their queries regarding their Dutch corporate cards. • Created and implemented email templates and shared them with the team to reduce respond time and improve quality of service.

Zürich Area, Switzerland

• Consolidated Swiss Re’s efforts in accessing new, non-traditional risk pools. • Created a cross-market framework to identify and analyse potential partners.• Present project to Swiss Re Southern & Western Europe’s management team and a supervising professor, passed the internship with a grade of 16/20.

Master'S Degree, Finance And Financial Management Services, Great Distinction

Master Of Science - Ms, International Relations And Affairs, Distinction

Activities and Societies: VEK Investment Club

Exchange Programme, Political Science

Bachelor Of Science (B.S.), Political Science