Technical Support Agent
Current- Led customer support for a utility program, ensuring exceptional user experience with a 95% CSAT score.
- Troubleshooted user problems, identified root causes, and escalated bugs for resolution.
- Streamlined customer support processes by organizing, tracking, and providing insightful feedback to account and product managers.
- Improved app accessibility by contributing translations through Crowdin.
- Independently learned SQL to improve work efficiency (e.g., proactive customer outreach) and support wider business needs.