I am a mid to senior level retail operations specialist with customer relationship and category management experience. Acquired nearly 20 years of diverse professional experience in areas of the retail lifecycle. This includes but is not limited to customer and account management, merchandise planning, product development, sales management, and customer experience.My mission is to identify and pursue new business and merchandise opportunities, build and maintain long-term relationships with vendors and customers, ensuring the highest level of customer satisfaction through omni-channel engagement. I have a proven track record in various retail environments, growing both large and small format channel sales, developing customer support departments, and managing product development. I am also a certified customer experience professional, with a passion for creating and delivering empathy-driven solutions that meet the needs and expectations of customers.