Ben Smeath Email & Phone Number

Sdcc

Hampton Park

Preservation of life, property and the environment. Dealing with all aspects of fire and emergency response, ranging from HAZMAT, RCR, Fire, etc.

Dandenong Vic

Leading a team of technicians responsible for the service and repair of commercial and education products, we service a national footprint of customers with warranty servicing for Lenovo, Apple and HP commercial products.I am responsible for reporting, tasking, ordering and overseeing the day to day operations of the Warranty division. This includes incoming and outgoing stock, stocktaking, invoicing, quoting, and provision of spare parts, management and escalations.We also deal with Warranty and ADP claims for Microsoft, Apple, Lenovo and HP products.Sourcing and maintaining hardware assets is fundamental to your overall ICT strategy. JB Hi-Fi Solutions provides procurement and lifecycle management solutions that address all aspects of the device lifecycle within organisations. Our team offers end-to-end solutions, including product planning, procurement, ICT hardware deployment, zero touch deployment, and fleet management.We work with the world’s largest suppliers to provide leading technology, and an extensive range of maintenance, support, and software licensing services, to ensure your technology environment is operating efficiently.From procurement and warehousing, asset tagging and configuration, installation and disposal, deployment and migration, we consolidate all your assets onto a single supply contract to help to minimise total capital outlay of your technology investment, while maximising ROI, over the life of your assets. With our proven service history and long-standing reputation, clients can have confidence that our team will assist in making the right decision for product planning and management.

Bentleigh East

Technical Support

Eagle Farm

Provide support to over 300 store locations throughout Australia and New Zealand.Receive calls requesting assistance and provide assistance in a timely manner to minimise loss to store and key stakeholders.Logistics management- Prioritisation of jobs for stores requiring replacement IT Hardware, assetisation of hardware and shipping including physical handling and packing equipment.Warehouse operations, working in a warehouse with fork lifts and heavy equipment in uncontrolled environmental conditions.AD account management.Liaising with corporate helpdesk located within U.S.Documentation and asset tracking management.WDS image deployments.

FirefightingCommunity safety educationCompleted Swift Water Rescue Level 1Completed RCR AwarenessCompleted Air Operations Awareness

Support customers with the use and troubleshooting of multifunction office equipment.Create knowledgebase and support technical documentation.Administration work.Point of contact for customers, trouble shoot IT issues, customer inquiries, Solutions for PC Server and printer issues, updateknowledge base, Data entry* Answering incoming calls with IT related issues from both external and internal clients.* Provide troubleshooting and solutions to computer, server, and Multifunctional printer issues, using LogMeIn Rescue and TeamViewer as a remote support connection.* Resolve phone issues for both Cisco VoIP and Mobile phones (various OS’s including iOS, Symbian, and Android).* Maintain Microsoft Active Directory and manage users within Microsoft Exchange Management Console.* Managing devices for external clients in commissioning drivers, programming information, setting up scan to SMB and SMTP, and other associated software such as Laserfiche (document and database managing solution), Smart Device Monitor& Print driver Editor.* Changing Backup media on an IBM Tape Backup system* Produce documentation and knowledgebase material for reference and assistance to clients.* Prioritize and manage tasks/calls to minimum turn-around or down time for Customers both within the company and exteral customers.* Managing servers such as Microsoft SBS2003, SBS2008 R2* Enter data and process information onto an excel spreadsheet.* Work autonomously, using a high-level of initiative and self-motivation to resolve issues.* An integrated team member which is focused on supporting the ICT business goals.* Entering data into Business Management Suite (BMS)* Call management software skills Helpmaster Pro 11* Produce and update spreadsheets and documentation with relevant business information and statistics.

Provide assistance to firefighters, staff, and the public in community awareness events such as the Cabooltureshow, Caboolture Historical Village day, 2011 Queensland Firefighter Competitions.* Assist firefighters in operations and training.* Gained an understanding of operations and business of QFRS.* Gained an understanding of DCS ICT procedures and software such as OMS, MOE, eIAP, OWA, and DESPortal.

Morayfield

Sell and build custom computers for a range of clients.troubleshoot and repair computer faults including onsite.

Diploma Of Aviation (Commercial Pilot Licence - Aeroplane), Airline/Commercial/Professional Pilot And Flight Crew

In association with Soar Aviation Pty Ltd

Higher School Certificate, Cert Ii Information Technology

Recreational Pilots License, Aviation