Ben Robinson Email & Phone Number

Oxford, Ms, Us

Oxford, Ms, Us

Oxford, Ms

Oxford, Ms

Primary responsibilities:Lead, guide, and grow a team of business analysts in the Client Delivery sector of the organization.Manage employees through hiring, on-boarding, training, performance coaching, regular evaluations, and other essential leadership responsibilities.Work closely with direct reports to clear obstacles and empower them to deliver great service to clients.Partner with the leadership of tech and delivery teams to align goals.Assist in escalated business analysis needs.

Oxford, Ms

Core responsibilities include providing escalated support to stakeholders of a suite of applications, and providing translation of user requirements for business, development, and other technical areas or functions into overall system designs. Take ownership of complex technical problems and provide efficient solutions for the clients and development team. Consider the capabilities and limitations of systems to design solutions that require minimal support and re-work.

Oxford, Ms

Core responsibilities include providing overall technical and business support to stakeholders of an application or suite of applications, and providing translation of user requirements for business, development, and other technical areas or functions into overall system designs.

Oversee and manage ERP software implementation process including determining customer business requirements and objectives, creating an implementation plan, conducting on-site training, performing data imports and conversions, and providing technical support. Work closely alongside customers, programmers, and accountants during setup, training, and implementation of Microsoft Dynamics GP ERP system.Assisted in over twenty conversions, acting as lead planner/executor, assistant, or support as needed over two and a half years. Traveled to companies in multiple states.Proficient with SQL (queries and creating views) and Crystal Reports report editor.Proficient in Microsoft Office software. Able to creatively use software to expedite timely processes and efficiently find solutions to customer issues.Proven ability to work well with and relate to customers, whether professionally speaking in presentation or training settings, or providing personal assistance.Utilize CRM in order to collaborate with teammates and provide future documentation.

Performed regular and preventative maintenance on faculty and classroom equipmentAssisted faculty, staff, and students with troubleshooting problems over the phone and via e-mail, as well as through office visitsRegularly installed various types of hardware and software and instructed users on how to properly use themTrained new employees and created reference guides for future employeesSet up and maintained computer labs