Berker Şahin, Ma Email & Phone Number

• Collaborating with stakeholders to gather and analyze business requirements, translating them into comprehensive analysis documents containing use cases, screen designs, and workflows for IVR and Customer Interaction.
• Conducting rigorous functional tests for developed applications, ensuring their alignment with project objectives and customer needs in the realm of IVR and Customer Interaction Center functionalities.
• Creating, executing, and reporting on test scenarios, meticulously assessing the performance and functionality of Genesys PureConnect and Genesys Cloud implementations within IVR and Customer Interaction Center.
• Providing oversight and guidance throughout the testing process, ensuring adherence to quality standards and project timelines specifically within IVR and Customer Interaction Center projects.
• Generating technical, scope, and training documentation to facilitate seamless product deployment and user adoption in IVR and Customer Interaction Center contexts.

Tartu, Tartu, Estonya

• Gathering and analyzing requirements related to machine-to-machine integrations
• Visualizing the workflow of software and underlying functionalities
• Being a point of contact for developers to understand technical gaps and issues
• Validating the final solution to ensure that the initial needs are actually met
• Documenting the system design from a technical standpoint

Ankara, Türkiye

• Identifying customer profiles, conducing market researches for the technologies Sestek develops; Conversational AI, Conversational Anayltics and all core technologies.
• Managing the product backlog of Conversational Analytics product.
• Working as an agile member of the scrum team, designing the user interfaces, and workflows to clearly define the requirements and acceptance criteria.
• Working closely with stakeholders including R&D and software development teams to understand business objectives and determine project goals and define a strategic design direction.
• UX/UI design research, mockups, and workflows for product’s new modules and new functions and analyzing the efficiency of the existing designs.

Ankara, Türkiye

Developing strong relationships with customers and development teams.Analyzing business needs and designing the best solution.Providing consultancy service and training to customers. Providing support to project teams in analysis, design or consultancy services during projects.Maintaining relationships with customers to increase customer.

Ankara, Türkiye

Ankara, Turkey

I have completed an automation project whose main purpose is to monitor the physical conditions of the server room and warn in abnormal situations. I designed the project with an object oriented approach by processing the data in XML format with SQL.Tools used: C#, SQL

Master Of Arts - Ma, Innovation And Technology Management

Bachelor'S Degree, Management Information Systems, 3.64

Activities and Societies: Misx Student Society (Board Member) ESN AYBU (Board Member)

Bachelor'S Degree, Management

Erasmus+ Mobility student

Lise