collection calls and/or correspondence in a fast paced goal oriented collections department.Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned… Show more collection calls and/or correspondence in a fast paced goal oriented collections department.Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships Show less

Review and manage an inventory of loss mitigation packages based on departmental policies and procedures. 2. Ensure client data is reviewed efficiently and accurately. 3. Confirm workout options are in the best interest of all stakeholders, including Bank of America , investors, insurers and regulators.4. Evaluate Borrower Request Packages and request additional information and/or documentation from the clients, when required.5. Communicate with clients regarding… Show more Review and manage an inventory of loss mitigation packages based on departmental policies and procedures. 2. Ensure client data is reviewed efficiently and accurately. 3. Confirm workout options are in the best interest of all stakeholders, including Bank of America , investors, insurers and regulators.4. Evaluate Borrower Request Packages and request additional information and/or documentation from the clients, when required.5. Communicate with clients regarding missing information, final decisions, and document clarification. Handle borrower requests and complaint calls. 6. Negotiate with Mortgage Insurers and other lien holders in the restructuring of assets, as applicable.7. Negotiate any deficiency balance from short sales or deed-in-lieu with client, as applicable.8. Ensure verbal and written communication with clients is timely, clear and accurate. 9. Update the Loss Mitigation Tracking System , as well as the Mortgage Servicing Platform to record all loss mitigation activities. Show less