Solving all errors and difficulties regarding to returning sales merchandise.Manage customer disputes.Responsible for communicating with customers regarding credit applications.Providing correct answers to inquiries and requests from consumers.

Subcontractor for VerizonImplementing new office processes, this succeeded in obtaining over $350,000.00 in outstanding receipts.Scheduling work projects to copper splicing technicians.Contract Administration.Interpreting, compiling engineering printsAnalyzing data and entering and tracking. Analyzing cast codes to job bids. Responsible for creating and tracking purchase orders, payroll numbers and invoicing. Resolve invoicing issues between subcontractors.Liaison between area managers, inspectors, facilities personnel, analytical assistants, scheduler's in the Northwest regions.Assisting in setting up new vendors, subcontractors, new hires.Assisting project managers in the United States and in CanadaAssisting the Senior Administrative staff in setting up new offices in British Columbia, and Alberta, Canada.Assisted in the new start up

Investigated and resolved over 800 dealer and field inquiries per month.Updated over 500 owner registration monthly and re-issued Safety recall notices based on new information.Resolved external customer questions regarding safety recalls and service updates via phone.Provided superior customer service support to external suppliers, dealers, customers and internal employees.Analyzed work orders for final claim submittal. Provided documentation to service engineers to resolve repair questions.Assisted dealers with safety recall and field service work instructions, disputing claims and web resources.Assisted three Warranty Campaigns Analysts with administrative duties.

Assisted the Director of Materials in preparing monthly reports and supplier evaluations.Prepared requisitions, processed purchase orders and completed order confirmations.Assisted the Senior Inventory Analyst.Resolved $10,000 in material returns on a weekly basis. Resolved one million dollars in material inventory loss.Analyzing MRP reports to determine order forecasting.Assisted engineers with specifications.

Managed 160 worldwide Sales Skills Training programs and two sales events annually.Facilitated 40 quarterly sales training courses. Managed cash-flow projections and expenditure reports for purchase orders and billing invoices.Coordinated work between multiple vendors.Coordinated logistical arrangements, course material and web registration.Developed business process improvements, assisted in the creation of internal training content.Created the first international and domestic skills training web site.

Maintained data quality and provided monthly and quarterly reports to facilitate system and process improvements. Provided customer support on a monthly bases to over 800 customer web inquiries, processed over 5,000 customer registrations on a monthly basis. Developed training documentation for overseas personnel.

Responsible for purchasing non-direct materials to internal employees in the United States and Canada.Negotiated cost saving between supplier and contracted agents. Provided strong customer support for ordering, billing and payment issues.Negotiated $240,000 in cost savings per month.Placed 1,100 purchasing orders domestically and internationally on a monthly basis.Participated in the end user training pilot team for SAP deployment.

Maintained two Senior Managers' calendars, arranged travel itineraries and monthly reports for the Materials Purchasing Department. Assisted in the web page development for Materials Purchasing Department.Provided back up support to four senior administrative team members globally and internationally.