Bernard Crowe Email & Phone Number

Sydney, New South Wales, Australia

Contracted to NSW Telco Authority who design, commission and manage the Public Safety Network providing mission-critical radio communications services that support Emergency Service Organisations in protecting the community. • Supporting NSWTA Critical Communications Enhancement Program / Mobile Radio Assets Project• Working with NSWTA’s engineering team to deliver joint KPIs• Governance of Design / Construct Contractors Integration / Test activities in compliance with TA / Australian Standards• Developing / maintaining / rolling out of Installation / Commissioning / Integration & Acceptance guidelines / standards• Working with suppliers to develop solutions for environmental and system monitoring• Troubleshooting / resolving complex problems remotely and in the field• Testing new products / making recommendations as to their suitability for NSWTA’s network

Tasmania, Australia

TasNetworks operate and maintain the Tasmanian electricity transmission and distribution network providing electricity to 285,000 residential, commercial and industrial customers.• Communicating at all levels with key internal / external stakeholders• Providing professional support to Customer Connection Services Leadership Team• Operational Reporting - weekly / monthly from business systems• Data Analysis - identifying trends / data cleansing • Business Process - developing improvements / document preparation • SAP - creating projects / notifications / milestones • Complex Connections - chair meetings in preparation of network augmentation required to meet customer needs and provide technical advice. Participants included electrical engineers / network planners / project managers identifying internal work force / materials / costs / timelines. This early engagement process helped ensure a better customer connection experience.

Launceston, Tasmania, Australia

As part of the NBN Field Services Team responsible for Network Operations / Maintenance / Quality Assurance my duties covered all support, augmentation, integration, connection quality and services connected to the network. • Resolving complex technical issues on operational network elements• Supporting network element changes and upgrades • Monitoring HSE & Quality of Active and Passive network construction• Network Elements - Transmission, Access, GPON, DWDM, FTTP, FTTB, FTTN, Fixed Wireless.• On-call roster - 24/7 for network fault resolution

Launceston, Tasmania, Australia

Project managed NBN Tasmania's multi-million $ MAC budgets including allocating assets and resources to deploy network infrastructure focused on safe, timely, cost-effective, high-quality outcomes. This fast-paced environment with over 100 concurrent work orders involving a wide variety of internal and external stakeholders required the full range of project management skills. Skills utilised included managing positive stakeholder relationships, driving team performance to meet targets, site visits, meetings, logistics, budgets, WHSE and Quality, documentation, technical support, resolving issues. During this period I continued to support Network Operations by remaining in the On-Call roster for 24/7 for network fault resolution

Launceston, Tasmania, Australia

This multi-million-dollar project required me to manage Northern Tasmania testing and remediation of NBN FTTP Network in six towns in preparation for disconnection from the Telstra copper network. Challenges included tight timelines and integrating at short notice into a new team to develop processes and procedures. Tasks included multiple stakeholder engagement, technical support, logistics, project meetings, WHSE and Quality control, system updates, cost control, resolving issues. During this period I continued to support Network Operations by remaining in the 24/7 On-Call roster.

Auckland, New Zealand

As a Field Operations Engineer I ensured the smooth daily operation of the Auckland Regional Mobile Network by managing planned events, Network upgrades, HSE and Quality control and participated in On-Call roster 24/7 for network fault restoration.Equipment - Huawei RAN GSM, UMTS BSC, RNC, BTS products & network performance. BTS3012, BTS3812, DBS3800, BTS3900, BSC6000, M2000, WCDMA NodeB, MW Optix iManager T2000 and U2000. PIM & Sweep test, Spec AnalyzerProjects - 1800MHz TRX expansion, 900MHz DDPU swap out and Antenna / Smart Bias T swap out. 3G Integration. Micro Wave low RSL resolution. Resilience project 2+1, 1+1 MW link upgrade. Transmission migration from Leased Line to MW and Ethernet over fibre.Achievement - Relocated to Christchurch 24 hours after 2012 earthquake with Emergency Response Team to successfully restore and stabilise network operation of 75 affected cell sites.Raised company profile by providing resilient, reliable network performance within disaster zone

Auckland, New Zealand

Performed on-site technical installation quality and acceptance duties, enforcing Technical Installation Standards, managed defect resolution. Gained technical experience on mobile network deployment.• Documentation - managed National database of As Built documents, Preliminary & Final Acceptance documentation of Site and Micro-Wave links. Provided database reporting• Stakeholder engagement - project managers, internal teams, vendor• Technical Support - created, distributed instructions on quality issues preventing recurrence• Achievement - Quality team identified, resolved 7,000 defects enabling customers to enjoy reliable, robust service, adding enormous value to the business

Auckland, New Zealand

The Technical Services Specialist role required me to manage the implementation of ‘Integrated talkZone’ (ITZ) voice solution for business customers. This enabled mobiles to act as extension off customer PBX to reduce mobile call costs.• Managed PBX compliance, integration, UAT, call routing, billing• Coordinated faults with Core Network, MSC, Billing, PBX vendor• Maintained data base, reporting, 3rd level support, process ownership, reduce costs• Achievement WaterCare Auckland was one of Vodafone’s largest customers but a long-term problem of poor mobile coverage at the industrial complex risked losing this business. After analysing and resolving this issue by strategic installation of additional mini repeaters on site I was able to ensure the retention of Vodafone’s large industrial client.

Auckland, New Zealand

As Installation Manger I was responsible for the delivery of "Private IP" Ethernet data service enabling Corporate and Government customers to connect their National & International IP LANs via a VPLAN solution on TelstraClear network ranging from 100MB to Dark fibre.• Prepared installation specs, VLAN allocation, circuit design, record system updates, faultresolution, circuit operational acceptance, managing stake holders. • Alcatel 1353EM, 1353SH SDH Element Manager, 1354RM1 Circuit Manager, DMS100• Trained in Six Sigma Process Development, Effective Writing / Presentation / Facilitation skills.• Achievement - Delivered Private IP to TVNZ to enable coverage of New Zealand’s General Election at short notice. Competitor providers were unable to meet the tight timeline to deliver this service. Achievement - U-MUX IP technology User Acceptance Testing, staff training.Received Dedicated Contribution Award. Seconded into GIS Network Inventory System for 6 months for database development, User Acceptance Testing, staff training

Auckland, New Zealand

As Business Installation Team Leader I managed 6 Technicians performing Audits and Installations on the Clear Network. Liaising with customers to perform audits prior to cut over from Telecom to Clear Network. Identifying numbers, features, facilities, eg Pilot, stepper, individual, linked, DDI, 0800, Centrex, Analogue, ISDN PRA and BRA. Identified PBX capabilities to ensure PBX compliance with Clear Network, eg TEI settings, DDi, DTI, numbers forward, hardware / software upgrades. Appling for Number readdressing with Telecom, Coordinating SOM’s with Telecom, Clear, customer, Technicians for cutover. Receiving installation specs from Clear, Mapping Alcatel MUX circuits for PRA, BRA, P-phone Analogue circuits. Performing pre cutover testing and coordinating with customer for cutover. Call Telecom to activate pre arranged number readdressing SOM. Cut customer services over from Telecom to Clear Network, perform post cutover call testing.Interaction with Clear infrastructure, Business Support Group, Technical Assistance Group, Network Records team, Service Delivery Dispatch, Faults.

Auckland, New Zealand

Employed by Telecom contractors my role was to provision Business and Residential voice services, fault finding and rectification.

Auckland, New Zealand

I joined New Zealand Telecom and completed Skilled Lineman Trade Cert and Advanced Cert gaining knowledge in all aspects of Outside Plant installation and maintenance including underground, overhead and rigging. • Small business systems, telephony installations and fault resolution.• Liaise with Telecom infrastructure to meet Telecom and customer service expectations and prioritising workload to meet deadlines.

Diploma In I S & T For Business (Level 5), Information Systems And Technology

Advanced Computer Networks - Cisco Networking Academy, Telecommunications Engineering

New Zealand Certificate Of Engineering, Telecommunications

Advanced Trade Certificate, Telecommunications

Trade Certificate, Skilled Lineman