Bernardo Gonzalez Email & Phone Number

Malaysia

Penang, Malaysia

Ciudad De Guadalajara, Jalisco, Mexico

· Develop and monitor the Global Trade data and information management strategy, dataprotection, data consistency and a record management policy· Mailboxes and distribution list management· SharePoint management (Creation, Migration, Permissions, Analyzing and reporting usageand storage, clean-up)· Webpage management (Creation, Migration, Permissions, Analyzing and reporting usageand storage, clean-up)· Coordinate Data Backup, Cleanup and Migration during the HEWLETT-PACKARD Companysplit· Process Improvement and best practices adoption· Cross-team coordination

Ciudad De Guadalajara, Jalisco, Mexico

· Develop and monitor the Global Trade training strategy for HPE employees.· Define Training Curriculum based on job roles to be align with Export and Customsregulations.· Update content in Virtual Courses· Coordinate online courses· Process Improvement and best practices adoption· Scheduling and coordinating meetings, interviews, events and other similar activities· Train, coach and mentor for team mates

Querétaro City Center, Querétaro, Mexico

· Proactive and reactive support for Enterprise Group offering (Servers, Storage, etc.) forMission Critical Customers in Latin America· Problem Solving (Research, Analysis, Action plan, Communication, Reports)· Process Improvement and best practices adoption· Information management using MS Office suite (Excel, Word, SharePoint, etc.)· Cross- Team, coordination on high-level problem management to Customers· Train, coach and mentor for team mates

Querétaro City Center, Querétaro, Mexico

· Remote support to HP-owned support tool for Top Accounts in Latin American· Process analysis and improvement using Green Belt Methodology· Project planning, controlling and reporting for IT managers (Action plans, improvementshort-term projects, reports, etc.)

Querétaro City Center, Querétaro, Mexico

· Hardware support for Enterprise Group portfolio (Servers, Storage, etc.)· Customer service (onsite)· Manage and maintain client relations with large, multi-national companies· Analytical thinking and creative problem solving in a high-stress environment· Project planning, implementation, execution and reporting (Short-term projects for new installations)

Querétaro Area, Mexico

· Remote support for Field Engineers, Santander Bank Migration Project· Technical support over the phone to Field Engineers· Information Management (Action plans, timelines, call notes, reports, etc.)

Master Of It Management - Mati, Computer/Information Technology Administration And Management

Bachelor It Engineering, Information Technology