Bernardo Molina Email & Phone Number

Rio De Janeiro, Brasil

● Drafted persuasive cease and desist letters (C&D), terms of agreement, and binding contracts to safeguard clients' intellectual property rights.● Actively participated in conducting extensive investigations of infringements in the dynamic digital environment, ensuring the identification and prosecution of violators.● Successfully conducted national and international negotiations with legal operators across Latin America and EMEA region, resolving complex issues related to copyright infringement and unfair competition.● Analyzed contracts and terms of agreements in various jurisdictions, ensuring compliance with relevant laws and regulations.● Developed effective strategies for clients, focusing on revenue recovery in cases of digital piracy while balancing legal actions with public opinion.● Cultivated strong professional relationships with legal operators, fostering collaboration and knowledge-sharing to stay up-to-date with industry trends and best practices.● Conducted thorough research on legislation and jurisprudence, providing valuable insights to support legal decision-making and optimize client outcomes.

Rio De Janeiro, Brazil

● Conducted audits for Pre-Insurance Vehicle Inspections, Risk Inspection Audits, and monitored customer service at the Policyholder Service Centers. ● Evaluated the processes followed by service providers to ensure compliance with company requirements regarding service execution and data recording in information systems. ● Conducted quality monitoring through listening to customer service phone calls to ensure high service standards. ● Implemented measures to control schedules and productivity, balancing work demands and employees' personal lives to prevent team burnout. ● Contributed to improving company results by developing training programs for the customer service team and providing support to the quality department. ● Efficiently managed a team of 20 employees.

Bacharelado Em Direito, Law

Curso Superior De Tecnologia (Cst), Criminal Justice/Safety Studies