Bernard Soh Email & Phone Number

Singapore

- Develop and implement strategic plan that aligns the targets of 8 centres. Establish and oversee operational processes to ensure consistency in efficiency.- Lead the recruitment, training and supervision process to foster a cohesive and motivated team. Implement performance evaluation systems and professional development programs. - Oversee maintenance and improvement of facilities, ensuring safety standards are met and provide a conducive learning environment. Coordinate facility management activities, renovations and expansions with minimal disruption.- Develop and execute comprehensive marketing strategy across centres. Standardize enrollment processes and retention strategies while addressing specific needs and feedbacks.- Implement and oversee technological solutions that enhance administrative processes. In touch with the latest developments in educational technology, ensuring the integration of innovative tools and practices.

Singapore

- Oversee daily operations, inventory management and stringent quality control measures across 12 cheesecake stores. Develop financial budget, ensuring fiscal responsibility and implementation of cost-control strategies to optimize profitability.- Lead the recruitment, training and supervision process to deliver exemplary service adhering to operational standards. Oversee customer service initiatives, addressing feedbacks and implementing strategies to enhance customer satisfaction.- Develop comprehensive marketing strategies to enhance brand visibility and drive sales growth. Foster strong community relations through active engagement in local events, strategic partnerships and promotional activities.

Singapore

- Manages 38 iconic brands in food department which consist of supermarket, gift shops and quick service kiosks. - Brainstorms, plans, coordinates, implements new marketing initiatives, products and brand awareness specification campaigns with collaborations between partners and leasing strategies to maximize income for the department. Works on advertising and promotions to drive footfall to the premise.- Manages WSH legislation, SFA Food Hygiene standards to ensure strict compliance between Takashimaya and Government Agencies.

Singapore

- Manages 10 donut stores island-wide which consist of cafes and quick service kiosks. - Achieves financial targets by setting of an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. Implements new marketing initiatives, products launch and brand awareness specification campaigns. - Manages WSH legislation, HACCP Food Hygiene standards to ensure strict compliance between Krispy Kreme and Government Agencies.

Singapore

- Manages 15 gelato stores island-wide which consist of cafes, quick service kiosks within HQ and franchisee partners. - Develops HQ and franchisee operators to uphold the very best reputable brand within the industry. Provides training to deliver quality with highest profitable financial returns. - Achieves financial targets by setting of an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.

Singapore

- Manages 6 eateries in northwest Singapore which consist of foodcourts and coffeeshops. - Plans contingency plans for non-achievers stalls. Leasing of empty stalls, tenant management for existing and new profiles to ensure profitability. - Monitors cash control procedures are executed in compliance with company and finance regulatory standards. Trains, develops and equips team with skills to take on supervisory roles in service recovery, QA inspection and complaint handling.

Singapore

- Manages 3 staff cafeterias in eastern Singapore. - Trains, develops and equips team’s skills to take on supervisory roles in service recovery, food quality inspection and basic complaint handling practices. Identify areas of improvements and executes recovery practices.- Ensures accurate forecast for weekly ordering and procurement to keep up with customers required volume. Plans and calculates COGS within company budget to achieve maximum profits.

Singapore

- Manages 3 restaurants in central Singapore. - Setting up of new restaurants, inventory system, halal licensing, marketing promotions, payroll submissions, schedules and contingency plans for the sales growth. Communicates and oversees execution of new dishes, new menu promotions and marketing campaigns.- Leads, motivates and develops team to contribute effectively towards the achievement of monthly sales target incentives. Establishes, implements and monitors customer services, service recovery policies.