Beth C. Email & Phone Number

Monitor, evaluate and analyze trends in data and recommend strategies to standardize processes to improve financial outcomes. Along with operational and IT stakeholders, lead activities associated with the evaluation, development, and implementation of denial reduction strategies within the business office and the 26 Advocate Aurora Hospital Outpatient Service Departments.

Oak Brook, Illinois, United States

Manage evaluation, planning, scope parameters and implementation of innovative enterprise-wide projects supporting high value strategic and operational needs of the organization and operating units. Ensure appropriate communication with stakeholder at decision points for project steering. Foster innovation while continuously improving processes utilizing skills and tools such as workflow process mapping, gap analysis, as well as facilitating teams at the site and Revenue Cycle. Education and team member training for newly implemented technology – Classroom and at-the elbow including development of Go-Live Manuals & Tip Sheets. Conducted New User Training for applications which I was the Administrator.Managed Change Control within the Revenue Cycle including facilitation of weekly meetings with Revenue Cycle and IT leadership. Implemented BMC Remedyforce which transformed Change Management from paper labor intensive process to a streamlined on-line workflow.

Libertyville, Illinois, United States

Established Denial Prevention Program at Advocate Condell Medical Center leading to a $400k reduction in denials over 1 year. Education of site leadership on prevention of denials including department leaders and team members. Facilitated Rapid Improvement Event (RIE) to improve patient registration experience using Value Stream Analysis. Delivered successful POS Registration implementation for Cardiology, Radiation Oncology and OP Infusion. Provided at-the-elbow Registration training and developed Tip-sheets and Frequently Asked Questions (FAQ) communications for Go Live.Subject Matter Expert (SME) for centralization of the Condell Business office to Advocate Shared Revenue Cycle Office (SRCO) which included workflow mapping (Visio) to standardize 25+ processes from 8 different hospitals.

As Pre-Access Coordinator at Advocate I was responsible for verifying and certifying inpatient admissions and outpatient services including high dollar drugs for infusion services