Beth Cameron Email & Phone Number

Vernon Hills

As part of a service delivery model change, established and manage a multi-service client delivery team consisting of over 20 cross-service employees to execute ongoing, operational work across services, serving over 600,000 plan participants in defined contribution, defined benefit, and health and welfare plans.Identify, plan, and manage process improvement projects to create year-over-year efficiencies in operational workloadsDevelop and implement standard operating procedures, managing ongoing revisions and analyst adherenceProvide day-to-day client contact support for participant- and process-level related issuesMeasure and increase analyst capacity to make most effective use of business analyst resourcesMonitor associate performance and conduct necessary performance management conversations, including interim and annual performance reviews and merit increasesCoach and develop analysts while fostering a culture of continuous improvementReport system defects to Lead Systems Analyst and collaborate to mitigate participant riskIntegrate operational resources with customer service resources to provide seamless participant resolution support with a focus on the participant experienceServe as a project lead in the cross-service execution of special processes including 5500, nondiscrimination testing, client-requested system enhancements, and audit projects

Assist Team Manager with assessment of team members' performance and development by providing feedback to employees including interim and annual performance reviews, merit increases, individual and team accuracy and productivity levels, written correspondence, and disciplinary actionsAssist with staffing by assessing and implementing staffing models, interviewing high potential candidates and communicating with trainers and mentors to ensure quality training and development of new employeesAbility to document risks, gaps and controls for various processes as well as implement new and modified processesAct as primary project lead for functional unit initiativesResearch, analyze, recommend and implement solutions to complex problems and complaintsAssist with the establishment and implementation of individual and team goals and objectives to achieve exceptional service and quality processing

Managing qualified and non-qualified Defined Contribution plans for multiple clients plan asset totals in excess of $125,000,000. Expertise in 401(k), 403 (b), 401 (a), Money Purchase, Profit Sharing, 457 (b), 457(f), SERP, and Church PlansProcessing employee contributions through employer payrollComplying with EGTRRA and ERISA legislation by monitoring participant deferrals, IRC 415 limits, 402(g) limits, and 410(b) coverage requirementsPerforming ACP/ADP Refunds when required Qualifying, calculating, executing account splits as mandated by a Qualified Domestic Relations Order (QDRO)Calculating and processing annual Required Minimum Distributions to eligible participants Daily reconciliation of unit positions between recordkeeping company and trustAllocating dividends and fees to plan participants' accountsTroubleshooting system issues

Providing training in a classroom setting to new associatesProviding counseling to plan participants of Defined Benefit plans, with an emphasis in Final Average Pay and Cash Balance CalculationsCounseling bargained and non-bargained participants of Defined Contribution Plan (401[k])Preparing calculation templates and illustrations for Defined Benefit plans in transition, for distribution to plan participantsTesting telephony and software systems across various environments Working with base team to resolve base issue surrounding software issues

Primary liaison to all Spanish-speaking international accounts including EkaNobel Venezuela, Bimbo, and DuPontCollected in excess of $250,000 in past due international accounts, $50,000 of which had aged to four yearsInterviewed and contracted agents in ChileIdentified financial wrongdoing of outside sales agency in excess of $40,000Expedited the recovery of $60,000 in company capital assetsOverseeing the paper maintenance and testing for liquid, gas, and food grade isocontainersMaintaining regular communications with international port authorities; familiar with international commerce regulations

Masters, Music

Bachelor'S Degree, Music Performance