Beth Jackson Mba Email & Phone Number

Charleston, South Carolina, United States

Charleston County, South Carolina, United States

• Build and maintain relationships with a portfolio of customers through stages of the customer lifecycle post-sales, with the highest focus on delivering operational excellence. Serve as lead for internal Benefitfocus.
• Maintain in-depth knowledge of assigned clients related to operational needs, contractual requirements, and long-term business needs, thereby achieving a 75% Net Promoter Score (NPS) on client surveys.
• Recommend methods to improve performance regarding Service Level Agreements (SLA), metrics, measurements, and business trends, resulting in a $30,000 savings.
• Drive customer success and maintain a 100% customer retention rate by partnering with each client to develop actionable steps, assign owners, set timelines, and establish measurements. Anticipate and remove roadblocks.
• Work with the Account Executive team to complete and process change order requests, ensuring completion through cross-functional partnership with delivery.

Charleston, South Carolina, United States

• Guided cross-functional teams in customer-oriented initiatives, cultivating collaboration across departments, proactively addressing needs, and maintaining the team's commitment to delivering high-quality work.
• Strategically managed relationships with a Major Medical and Ancillary benefit customer portfolio, focusing on maximizing desired outcomes and increasing customer satisfaction and retention. Earned the "Leadership.
• Educated and advocated for customers based on industry trends.

Charleston, South Carolina Area

• Served as a key communication point for large customer-wide issues and projects. Worked to resolve complex benefit software issues while providing system knowledge and expertise. Established rapport with customers and.
• Responded to customer inquiries regarding product functionality or system issues; gathered pertinent details from customers to assess and respond with an action plan/resolution properly.
• Documented all communication and maintained accurate and up-to-date status of all triage actions performed within an issue management system, closing 20,000 business days’ worth of cases.

Charleston, South Carolina Area

• Managed human resources benefit application software for over 300 groups nationwide. Resolved group inquiries and managed group requests, working with internal teams and externally with Human Resources Representatives.
• Facilitated ongoing projects for groups expanding or implementing a software platform.
• Resolved escalated benefit issues dealing with highly sensitive personal and group information.
• Demonstrated HIPPA compliance and maintained knowledge of benefits structures, terminology, and how to handle sensitive personal and health information.

Charleston, South Carolina Area

• Provide navigational and technical support via phone to employees accessing platform products
• Use ticketing software to create and assign support case for customer reference and analysis for diagnosing website performance issues

Charleston, South Carolina Area

• Resolved customers with complicated and sensitive account issues that required research and communication within and outside the organization.
• Used CRM software to anticipate, organize, and triage member needs.
• Prepared highly regulated governmental forms for customer loans, IRAs, CDs, and other financial transactions.
• Tracked and met the organization's annual service and sales goals.

Charleston, South Carolina Area

• Customer service and support during monetary transactions with members
• Managerial duties such as training new employees and acting in place of our supervisor during absences
• Responsible for supply management, record retention, scheduling, and quarterly audits
• Entrusted as a “Vault Teller” responsible for cash shipments and management of large amounts of currency for a regional branch
• Maintain a balanced cash drawer

• Customer service
• Interview and train new employees
• Vendor relations

• Administrative duties including paperwork, patient consultations, handling incoming calls, tracking inventory
• Handled everyday needs for geriatric inpatients with various physical and psychological illnesses

Master'S Degree, Business Administration With Emphasis In Human Resource Management

Activities and Societies: Phi Sigma PiDelta Mu Delta academic honor society GPA 3.97

Bachelor Of Science (B.S.), Sociology

Bachelor Of Arts (Ba), History