Beth Jackson Mba Email & Phone Number

Charleston, South Carolina, United States

Charleston County, South Carolina, United States

• Build and maintain relationships with a portfolio of customers through stages of the customer lifecycle post-sales, with the highest focus on delivering operational excellence. Serve as lead for internal Benefitfocus operational team on behalf of the customer by motivating the team, coordinating across departments, external vendors, and other key partners. Anticipate and address needs, ensuring the highest possible quality of work the team generates.• Maintain in-depth knowledge of assigned clients related to operational needs, contractual requirements, and long-term business needs, thereby achieving a 75% Net Promoter Score (NPS) on client surveys.• Recommend methods to improve performance regarding Service Level Agreements (SLA), metrics, measurements, and business trends, resulting in a $30,000 savings.• Drive customer success and maintain a 100% customer retention rate by partnering with each client to develop actionable steps, assign owners, set timelines, and establish measurements. Anticipate and remove roadblocks while orchestrating multiple resources.• Work with the Account Executive team to complete and process change order requests, ensuring completion through cross-functional partnership with delivery.

Charleston, South Carolina, United States

• Guided cross-functional teams in customer-oriented initiatives, cultivating collaboration across departments, proactively addressing needs, and maintaining the team's commitment to delivering high-quality work. • Strategically managed relationships with a Major Medical and Ancillary benefit customer portfolio, focusing on maximizing desired outcomes and increasing customer satisfaction and retention. Earned the "Leadership Award" for collaborating with customers to implement new products and establish appropriate processes and procedures.• Educated and advocated for customers based on industry trends.

Charleston, South Carolina Area

• Served as a key communication point for large customer-wide issues and projects. Worked to resolve complex benefit software issues while providing system knowledge and expertise. Established rapport with customers and internal associates by consistently providing status updates on active issues and reducing escalations.• Responded to customer inquiries regarding product functionality or system issues; gathered pertinent details from customers to assess and respond with an action plan/resolution properly.• Documented all communication and maintained accurate and up-to-date status of all triage actions performed within an issue management system, closing 20,000 business days’ worth of cases.

Charleston, South Carolina Area

• Managed human resources benefit application software for over 300 groups nationwide. Resolved group inquiries and managed group requests, working with internal teams and externally with Human Resources Representatives, brokers, carriers, and vendors.• Facilitated ongoing projects for groups expanding or implementing a software platform. • Resolved escalated benefit issues dealing with highly sensitive personal and group information.• Demonstrated HIPPA compliance and maintained knowledge of benefits structures, terminology, and how to handle sensitive personal and health information.

Charleston, South Carolina Area

• Provide navigational and technical support via phone to employees accessing platform products• Use ticketing software to create and assign support case for customer reference and analysis for diagnosing website performance issues

Charleston, South Carolina Area

• Resolved customers with complicated and sensitive account issues that required research and communication within and outside the organization. • Used CRM software to anticipate, organize, and triage member needs.• Prepared highly regulated governmental forms for customer loans, IRAs, CDs, and other financial transactions.• Tracked and met the organization's annual service and sales goals.

Charleston, South Carolina Area

• Customer service and support during monetary transactions with members• Managerial duties such as training new employees and acting in place of our supervisor during absences• Responsible for supply management, record retention, scheduling, and quarterly audits• Entrusted as a “Vault Teller” responsible for cash shipments and management of large amounts of currency for a regional branch • Maintain a balanced cash drawer

• Customer service• Interview and train new employees• Vendor relations

• Administrative duties including paperwork, patient consultations, handling incoming calls, tracking inventory • Handled everyday needs for geriatric inpatients with various physical and psychological illnesses

Master'S Degree, Business Administration With Emphasis In Human Resource Management

Activities and Societies: Phi Sigma PiDelta Mu Delta academic honor society GPA 3.97

Bachelor Of Science (B.S.), Sociology

Bachelor Of Arts (Ba), History