Words that describe me: ⛶Hands-off manager ⛶Consultant ⛶Author ⛶Researcher ⛶Storyteller ⛶Solution ArchitectA seasoned leader who is passionate about business analysis and capable of introducing new programs with a focus on developing engaging learning material and delivering personalized training solutions for individual clients and organizations. My expertise lies in transforming chaotic information into actionable insights, sequencing complex processes, and providing stakeholders with understandable terminology to drive informed decision-making.I excel at translating numbers into engaging narratives, a skill showcased in my current project of analyzing post-COVID trends in the hospitality industry to uncover shifts and patterns in customer behavior. With a results-driven approach, I thrive in remote management and ensure projects are completed with desired outcomes. I have a track record of leveraging innovative techniques and insights from diverse industries to solve complex problems.As a hands-off manager, I prioritize ensuring that team members are well-equipped with the necessary resources. I enjoy strategizing with teams to develop plans and regularly check in to ensure progress and success. I can bridge the gap between data and decision-making and translate complex findings into clear and compelling narratives.Throughout my career, I have been instrumental in understanding client and employer needs, evaluating organization-wide processes, implementing more efficient systems, introducing new hospitality programs, and enhancing program reach to students.During my current position, I have developed new programs with no resources, created training modules and KPIs, assisted businesses in restructuring their models, directed business reopening, and transitioned to a new LMS.Major highlights of my career:✔Set the standards for a national accreditation body. ✔Increased revenue by approx. $100K✔Achieved student (customer) retention rate of 80% to 90%.✔Develop 100+ training modules.✔Created 4 online culinary hospitality programs from scratch.✔Managed +5K students and 400+ annual course offerings.✔Achieved 40% increase in performance and customer retention.✔Establish a B2B company for freelance faculty opportunities.✔Write 50+ books, articles, and pieces for customers.✔Project Managed I am always eager to take on new challenges that allow me to leverage my skills in data analysis, storytelling, and strategic planning. Please get in touch with me via LinkedIn messaging if you would like to talk about programs, education, and writing.