Design Center Manager
Developed and created two full service Design Centers for homebuyersResponsible for hiring, management, evaluation and training of design and purchasing staffManagement of 10 million dollars in annual revenue through design center salesDevelopment of product specifications, features and options for the design center and new communitiesResponsible for product and feature training with all design center, builder and sales staffDeveloped design center processes including selections, variation agreements, floor plans, installation instructions, drawings and change ordersWorked with architects, builders, vendors and contractors to ensure homes closed on time and within specified budgetsResponsible for development of scheduling for product installation of all design center selections and change orders to coordinate with the construction schedule and closing of homesDeveloped design center customer satisfaction plan for customer service ratings from JD Powers and Woodland O’BrianWorked closely with designers and homebuyers to ensure high customer satisfaction from beginning to completion. Analyze plans for cost and benefit savingsCoordinate and development of bid process for new communitiesDevelopment of bid packages, plans, scopes of work, and features for all new plansConduct ongoing meetings with current and potential vendors and subcontractors to determine the highest quality and value performance Review and approve material and labor pricingUtilized Newstar and Fast Software, Word, Excel and Power Point