• Analyze market trends, conditions, and activities to accurately advise clients and develop competitive market proposals• Cultivate relationships with banks, appraisers, mortgage lenders and brokers, and title company personnel contributing to a track record of exceeding my clients expectations• Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions• Advise sellers on how to make homes more appealing to potential buyers• Compared properties with similar properties that had recently sold to determine competitive market prices• Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms

• Lead Coordinator of multiple internal and external business partners to manage projects effectively • Implementation Manager of enhanced web experiences across TIAA-CREF web properties• Business Team Liaison who troubleshoots issues, coordinates reviews with data and technical partners, and manages communications across multiple platforms throughout the issue management process • Spearhead Publishing Operations team activities, including quarter-end data/content/material updates, projects and enhancements, testing, and other cross-team activities• Develop and maintain standard operating procedures for investment publishing via the web channel

• Collaborated with internal client and team to develop solutions through delivery of final agreement• Delivery changes might include new or enhanced products and services as well as those related to the closure of products, features, provisions or tools• Provided a centralized control point as gatekeeper for product and services configuration• Ensured effective, controlled, and tested internal delivery of products and services to the organization• Ensured effective, controlled, and tested internal delivery of products and services to the organizationproduct and service implementations• Possess in depth knowledge of contracts, industry, and products offered

• Assessed customer written complaints and verbal issues through various customer communication channels• Prioritized and assigned cases to the Customer Resolution Manager based on the nature and scope of the issues• Evaluated, logged and maintained issues in the case management tool, set expectations on the resolution of issues and assisted in taking measures to regain the confidence of customers• Ensured that all client issues were documented in accordance with regulatory requirements and internal standard operating procedures

• Delivered responsive customer service to retirement plan participants; executed transaction and service requests• Leveraged multiple resources while educating and devoting time to participants through intuitive conversations• Provided financial guidance to participants to help retain and increase assets• Analyzed account data from a variety of systems and other resources