Contact centre - Answering calls, emails and live chat messages providing clients with information, advice, help and/or refer them to an advocate if eligible for one.IT - Completing enquiries and referrals and converting them into cases where necessary, sending emails to the relevant people and keeping the systems up to date where necessary.Advocate - Providing a person centred approach to all clients when dealing with NHS Complaints, assisting in writing complaints, attending local… Show more Contact centre - Answering calls, emails and live chat messages providing clients with information, advice, help and/or refer them to an advocate if eligible for one.IT - Completing enquiries and referrals and converting them into cases where necessary, sending emails to the relevant people and keeping the systems up to date where necessary.Advocate - Providing a person centred approach to all clients when dealing with NHS Complaints, assisting in writing complaints, attending local resolution meetings and liaising with professionals to come to a mutual agreement with the client and the NHS Provider, assisting clients with PHSO Applications and providing information and toolkits to promote self advocacy. Show less

With a Gambling License, demonstrated skills within a Supervisory position as well as a poker dealer. Skilled in Cash Handling, Team work, Managing a team as well as customers, answering questions, advising on our services and making sure any poker tournaments and cash games run smoothly through the night and assigning colleagues roles and table placements. Promoting safe gambling and delivering a high quality service. Ensuring that I whistle blow any problem gambling or illegal… Show more With a Gambling License, demonstrated skills within a Supervisory position as well as a poker dealer. Skilled in Cash Handling, Team work, Managing a team as well as customers, answering questions, advising on our services and making sure any poker tournaments and cash games run smoothly through the night and assigning colleagues roles and table placements. Promoting safe gambling and delivering a high quality service. Ensuring that I whistle blow any problem gambling or illegal activities and Safeguarding all customers in the establishment and making sure that we provide them with anything they require. Show less

Client - Young girl with a brain injury.Daily tasks with client - Therapy sessions, social outgoings, pad changings, medication via PEG, PEG fed, showering, changing of clothes, physio, hoisting, socialising, hair and makeup for client.Other daily tasks - Paperwork, note taking, finances, researching enrichment for client (wheelchair friendly venues, venues with hoist etc..), promoting independence, picking up medication.