Service Operations Assistant
Current- Managed client enrolments, service logistics, and CRM data for the Employment Programme, supporting refugees and those from refugee backgrounds.- Led the Digital Access aspect of the Digital Inclusion project, facilitating the distribution of digital devices across five regions and standardising device provision. Developed eligibility criteria and trained staff on prioritisation.- Played a key role in meeting targets by collaborating with senior leaders to ensure funding requirements… Show more - Managed client enrolments, service logistics, and CRM data for the Employment Programme, supporting refugees and those from refugee backgrounds.- Led the Digital Access aspect of the Digital Inclusion project, facilitating the distribution of digital devices across five regions and standardising device provision. Developed eligibility criteria and trained staff on prioritisation.- Played a key role in meeting targets by collaborating with senior leaders to ensure funding requirements were met.- Updated standard operating procedures and internal documents to enhance program impact.- Developed signposting resources. Show less
