Global offer manager for lifecycle services with an annual revenue of $200M+Oversee and enforce global lifecycle support policy for software and hardware based systems Develop and update software support service offers to ensure operability and maintainability of evolving LMR infrastructureAct as liaison between various cross functionality teamsMaintain quoting tools for service portfolio while developing new online global tool

Led the services effort on large and complex proposals for 11 states while collaborating with presale and services teams per customer.Delivered lifecycle planning workshops for internal and external customers and acted as the services subject matter expert for all service related questions.

Led pre-sales engineering efforts for the statewide Tennessee Advanced Communications Network (TACN) and the Tennessee Valley Regional Communication System (TVRCS) including a complex 26-site microwave backhaul upgrade including microwave, MPLS, and T1 to Ethernet migration.Responsible for all system diagrams for the State of Florida proposalWorked on various RFPs throughout the territoryAssisted account managers and engineers as the territory SME for ASTRO 25 systems and Critical ConnectContinued to manage relationships with customers and with internal team members and work closely with customers to understand their needs and tailor each design to meet the customer’s expectationsContinued to mentor junior engineers and interns

Designed a complex, multi-phased Williamson County Joint Communications Authority (WCJCA) regional adder to the Metro Nashville ASTRO 25 system including a DSR site, a 12-site simulcast subsystem with geographically redundant prime sites, multiple dispatch sites, and an MPLS network with microwave backhaulDesigned and implemented local agency site additions to statewide systems in Tennessee and AlabamaContinued to manage relationships with customers and with internal team members and work closely with customers to understand their needs and tailor each design to meet the customer’s expectationsMentored junior engineers and interns

Designed and implemented various ASTRO 25 radio systems for local government agencies which included coverage design, ASTRO 25 site design, backhaul design, etc. Assisted with engineering design and implementation for competitive RFPsManaged relationships with customers and with internal team members and worked closely with customers to understand their needs and tailor each design to meet the customer’s expectations

Gained experience in the day-to-day operations of a Motorola system engineerParticipated in a functional acceptance test for Arkansas Wireless Infrastructure Network (AWIN), designed coverage for an addition to Louisiana Wireless Infrastructure Network (LWIN), and assisted in adding encryption to existing TN Department of Correction (TDOC) sites

Instructed tennis to campers during morning session every day and practice choir sessions every afternoon for nightly performances