Beth O'Donnell Email and Phone Number

• Our Quality Analyst role was merged with the Software Engineer role in July of 2019. I continued to perform the duties of QA until approximately October of 2021.• Pairing with other Software Engineers to learn the process of code development, including: pulling the code to my local branch, making the changes via IntelliJ, moving the code to a release branch, testing and the releasing to production environment. Also pairing with them to teach them how to do manual testing. • Understanding of business procedures and pension participant operations and products, particularly related to the Benefit Event Process and Distribution Process.• Ability to understand and make well-reasoned design decisions and tradeoffs.• Ability to dig into unfamiliar code and solve the business issue.• Participate in the technical design of features our team is working on.• Improve the health of our code every time changes are made to it. • Identify technical debt and proactively make changes to manage it.• Use of multiple systems, including: Microsoft Office, Express, Mainframe, Database, Win SQL, IBPM, Blueworks, Confluence, Jira, Postman, System Logs and IntelliJ.

• Testing of software projects of medium size and moderate complexity to ensure software meets end-user requirements, design specification and development standards.• Critique software process to assure quality and to identify potential improvement opportunities.• Understanding of business procedures and pension participant operations and products.• Use of multiple systems, including: Quality Center, Win SQL, Primavera, Express, Mainframe, Confluence, Jira, Blueworks and Microsoft Office.

• Coordination of efforts across business unites to ensure effective use of resources.• Work with several internal and external partners on a daily basis to enhance team and department knowledge.• Assist in the development of others through training and guidance.• Handle escalated situation and identify alternative solutions.• Assist our internal and external sales teams with questions regarding the implementation process.• Provide training to newly hired employees, as well as on-going training to current members of the department.• Write procedures for new processes being implemented as well as review current procedures for accuracy and update with any changes made to the processes.• Run reports for Staff on an on-going and as-needed basis using Web-I.• Conduct team meetings.• Analyze quality reviews for accuracy, as well as future training needed within the department

• Establish and maintain effective relationships to anticipate client needs by providing innovative solutions to challenging situations.• Effective communication and management of multiple demands and priorities.• Deliver excellent customer service to cultivate relationships between retirement plan clients, financial professionals and internal partners.• Take ownership of client calls/inquiries as a part of a service team.• Make proactive contacts to client with regards to their retirement plan options and services.• Identify areas of opportunity to ensure growth in retirement savings and profitability for all.• Provide training to newly hired Service Associates as well as on-going training to current members of the department.• User Acceptance Testing completed two years in a row for enhancements made to the Compliance Testing Application and for enhancements made to Express.

• Participate in the development and implementation of treatment plans and the delivery of therapeutic services for assigned family cases. • Provide family advocacy services and serve as community liaison.• Maintain all required documentation and records (treatment plans, staffing, session notes, progress reports and time and expense logs) within established guidelines and deadlines.• Maintain regular communication with the social worker and participate in support, consultation and collaboration with team members.

• Participate in the development and implementation of treatment plans and the delivery of therapeutic services for assigned residents.• Provide individual, as well as family therapy to residents. • Develop and lead therapy groups on various topics, as they pertain to the cottage and the residents.• Establish future planning as well as organize aftercare and permanency for those who are in need.• Maintain all required documentation and records (treatment plans, staffing, session notes and progress reports) within established guidelines and deadlines. • Maintain regular communication with the social worker and participate in support, consultation and collaboration with team members. • Assist residents in obtaining and maintaining employment within the community.• Transition students with or without disabilities successfully out of high school.

• Provide therapy based supervision of adolescents in a dual diagnosis residential treatment setting. • Assist residents in the development of life skills needed outside of the treatment setting.• Develop and lead groups on various topics utilizing adventure based group facilitation, as well as help to lead therapy groups with the supervision of the cottage therapist. • Manage other youth specialists in cottage setting.• Make final decisions and consult with therapist and supervisor.• Assist in locating employment and permanency for youth aging out.• Establish weekly contact with families to include them in treatment.• Assess, make decisions, and intervene to assure group and individual safety, Mandt certified.• CPR and First Aid Certified, as well as a medication manager.

• Provide supervision of adolescents in a shelter setting.• Lead Groups on various topics utilizing adventure based group facilitation.• Perform intakes and discharges, as well as receive contact information about prospective residents.• Assure that all duties are completed during every shift, including all scheduled groups and activities.• Manage other youth counselors in shelter setting. • Assess, make decisions, and intervene to assure group and individual safety, Mandt certified.• CPR and First Aid Certified, as well as a medication manager.