Beth Odonnell Email and Phone Number

Support training initiatives for the Citi Commercial Banking Group and Global Consumer Bank Development of training programs to ensure they work for the organization’s present and future needs including Salesforce, Commercial Lending ,Treasury Products and the SBA PPP ProgramManages course uploads, calendaring program offerings, managing logistics, monitoring attendance and providing relevant reports to managementUse of technology such as Zoom, WebEx, Adobe Connect and… Show more Support training initiatives for the Citi Commercial Banking Group and Global Consumer Bank Development of training programs to ensure they work for the organization’s present and future needs including Salesforce, Commercial Lending ,Treasury Products and the SBA PPP ProgramManages course uploads, calendaring program offerings, managing logistics, monitoring attendance and providing relevant reports to managementUse of technology such as Zoom, WebEx, Adobe Connect and Brainshark to promote distance learning opportunitiesResearches and identifies core competencies of learning solutions and compliance regulationsAssist in monitoring and reporting on risks and controls in all areas across the training organizationBuild and maintain strong relationships with the Business Relationship Managers as well as the business leaders to allow us to strategize and determine the best training plan to meet the business goalsNegotiation with business partners, internal and external facilitators as well as training locations to ensure that each program is completed on time and within budgetProvide feedback and support to our facilitators and external vendors to ensure that they are meeting Citi expectations and delivering a consistent messageResponsible for .the management of L&D budget exceeding 1M. Monitoring expenses and ensuring timely payment of invoicesManage change control and best practices within project managementWorked on Scrum team and filled in as Scrum Master on several occasions. Proven history of successful work with cross-functional teamsCommunicate with key business stakeholders to ensure organizational alignment around team strategy, metrics and implementation tactics. Show less

Oversaw training classes of up to 25 non-exempt level associatesDesigned and developed training and development programs based on both the organizations and the individuals needsAnalyzed training needs to develop new training programs and modified existing programs; Reviewed programs for compliance with Federal and State regulationsTrained associates in techniques and skills for handling first call resolution and ensure continual increase in Net Promoter Score results… Show more Oversaw training classes of up to 25 non-exempt level associatesDesigned and developed training and development programs based on both the organizations and the individuals needsAnalyzed training needs to develop new training programs and modified existing programs; Reviewed programs for compliance with Federal and State regulationsTrained associates in techniques and skills for handling first call resolution and ensure continual increase in Net Promoter Score results Acted as Delivery Training Manager for the Fraud Organization; I interfaced with the business leaders to understand their training needs in order manage resources and ensure that we were able to effectively implement all the necessary projectsManager of team of Change Trainers; responsible for their daily performance and achieving designated metricsCoach and Develop team members and provide regular feedback Show less

Provided customer solutions by delivering seamless transfer of service, sales, and fulfillment requestsConsistently ranked in top five percent of all sales specialists and achieved highest business level goalsExecuted action plans to integrate the sales culture among the service associatesProvided senior leadership with reports that tracked month over month performance and then focused training on the designated needSolved problems and investigates a wide variety of… Show more Provided customer solutions by delivering seamless transfer of service, sales, and fulfillment requestsConsistently ranked in top five percent of all sales specialists and achieved highest business level goalsExecuted action plans to integrate the sales culture among the service associatesProvided senior leadership with reports that tracked month over month performance and then focused training on the designated needSolved problems and investigates a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support teams to fulfill the request Show less