Business Analyst- Professional Services
Toronto, Ontario, Canada
●Collaborated with customers in one-on-one virtual appointments to manage their accounts and foster respect and alignment.●Delivered timely feedback regarding customer concerns to the Product team, fulfilling a first-time contact resolution rate of 93%.●Managed fifteen import projects at one time, accomplishing a completion rate of 95%.●Generated timely updates to customer import guide regarding general data import questions.● Identified opportunities to implement efficiencies… Show more ●Collaborated with customers in one-on-one virtual appointments to manage their accounts and foster respect and alignment.●Delivered timely feedback regarding customer concerns to the Product team, fulfilling a first-time contact resolution rate of 93%.●Managed fifteen import projects at one time, accomplishing a completion rate of 95%.●Generated timely updates to customer import guide regarding general data import questions.● Identified opportunities to implement efficiencies in the Giftworks Donor Management platform, accomplishing the input of 5,000 records in under 5 minutes. Show less