Beth S. Email & Phone Number

Columbus, Ohio, United States

Charitable Foundation

Overland Park KS

United States

LPGA Amateur Golf Association, formerly known as the Executive Women's Golf Association (EWGA). We are the amateur offshoot of LPGA! I am a Past President for the Kansas City Metro Chapter of the Executive Women's Golf Association (EWGA). Former Board Vice President, Secretary and League Captain. EWGA is a microcosm of Kansas City professional woman. While.

Kansas, United States

Kansas City, Missouri Area

• PEQ is an IoT platform and service provider that enables other brands to easily enter the smart home and automation space. Director of Consumer Operations:
• Managed multiple vendor/partner relationships for a small, home automation, startup company
• Analyzed network design to ensure redundancy and scalability to support a growing customer base
• Partnered with our network provider and security specialists to perform security reviews which included physical and logical analysis
• Developed low cost processes/tools that enabled visibility to device activation and usage
• Created/Improved support documentation to ensure it was not only technically correct but also on brand for our new company

Overland Park Kansas

• Provide operational readiness leadership for some of the largest telecom network upgrades, integrations and installations in North America
• Business case development to ensure service assurance organizations are dimensioned properly to support new business from multiple telecom providers in North America
• Created a headcount dimensioning model to provide consistent dimensioning information based on competency needs and incident volumes supporting Ericsson dimensioning strategy
• Cross organizational level of effort review to justify multi organizational tool development and automation initiatives
• Ericsson Six Sigma Yellow Belt Certified
• Recipient of the Leader of the Quarter Award, 2Q2014

Overland Park Kansas

• Driving efficiency into the newly formed Ericsson Services Inc. part of the Ericsson North America market unit, developing and delivering on major strategic goals for North America
• Responsible for restructuring the former Sprint organizations (~6000 employees) according to the new Ericsson Managed Services Blueprint multi-customer model. Ericsson Services is first in the world to map to the new.
• Leading the consolidation vertical in a matrix organization. Responsible for driving multiple lanes to meet organizational, financial and headcount targets
• Consolidation plans produced approximately 37.5 million USD savings in 12 months, 51.5 million USD savings in 18 months

Overland Park, KS

Managed a 24x7 team of technicians supporting the Core Data Network for Sprint and the initial contacts IT, Security, Product & Service Management teams needing emergency network assistance. Responsible network components: core network routers/switches, home agents, firewalls. Key initiatives were training and containment of issues within the tier 1 team..

Overland Park, KS

• Managed two teams of professional NTAC (National Technical Assistance Center) engineers supporting Sprint CDMA DataLink and the Nextel National Transport Network. Team responsibilities include: network architecture.
• Sprint Excellence award winner for support of the DataLink Get Well initiative
• Sprint “Build the Bench” Leadership Mentor

Overland Park, KS

Service Management – Strategic Cable PartnersProvided end-to-end customer services including planning, operational and service management support. Programs included: SLA creation and Scorecard reporting, Cable Migrations, Cable Get Well Plan and Monthly Root Cause Analysis

Overland Park, KS

Global Service AssuranceIdentify and manage implementation of new processes and tools to make Global Service Assurance (GSA) more effective and efficient

Overland Park, KS

ATM Service DeliveryManage ATM customer network activity, including original network design and installation, network changes and network disconnects

Overland Park, KS

Broadband Service Center – Service Assurance Support and Troubleshooting of Sprint ATM network

Mba, Business Administration And Management, General

Bs, Mathematics

Bs, Telecommunications Management