Beth Schuck Email & Phone Number

Sanford, Fl, Us

Sanford, Florida, United States

- Arranges all customer marketing communications through email and sms, while monitoring sendtimes for optimal open rates, developing website pop-ups and landing pages to support newproduct launches or sales, and driving growth of new subscribers- Pilots campaigns from conception to completion, implementing marketing project and contentplanning calendars interdepartmentally to increase productivity, communication, and guaranteeone cohesive cross-channel message- Utilizes Amazon’s Seller Central platform to create advertising promotions, expand brandmarketing initiatives, manage the storefront and Amazon posts, and respond to negative customerreviews- Cultivated an influencer product seeding process to support new product launches, supplementUGC, and create lasting partnerships with the brandExpanded an Affiliate program with a 10% commission offer from 1 to 10 affiliates in a 9 monthperiod resulting in $23k additional sales- Established new content and partnership strategies that increased non-follower engagement by30% with 60% increase in impressions in a 60 day period

- Leads and trains a team of varied size based on business-needs that has ranged between 1-10employees over time, including both local and outsourced team members in varying time zones- Oversees that all emails, phone calls, and social media inquiries are responded to in a friendly andefficient manner to ensure customer loyalty while exceeding our average first response metric by33% and maintaining a 95% average CSAT score over the past 2 years- Implemented a new Help Desk system and integrations that improved the customer experience,employee productivity, and streamlined our processes- Coordinated the development of an automated negative experience dashboard to capture productreviews and feedback, which allows the company to recognize trends and issues early on

- Trained fellow employees at the Disney Company standards. This included teaching qualitycustomer service techniques, relaying process and regulation updates, and on-hand training

- Worked with Disney VIP Tours 4-6 months of the year through a cross utilization program- Showcased premium hostess skills when leading different types of tours, including high profileguests, private tours of up to 10 guests, and large group tours on a set schedule- Catered to the highest expectations to deliver a flawless vacation by combining timemanagement, quick thinking, and communication skills to ensure guests saw as much of theDisney theme parks as possible, while delivering an individualized experience based on the party’sinterests and needs

- Performed administrative work for group tours of up to 50 guests which included data entry, fileorganization, tour collateral preparation, and coordinating the tours behind-the-scenes

- Efficiently delivered expert guest service while resolving multiple guest challenges daily- Demonstrated world class hospitality to each guest encountered and offered concierge levelassistance with ticketing, park planning, and app support- Established self management skills when issuing compensation and recovery to resolve guestconcerns and reduce guest dissatisfaction

Disney'S Animal Kingdom

Assist guests with purchasing and fulfilling ticket orders, planning their vacation, giving directions, and assisting with applications for getting the most out of a Disney World Vacation.

Hotel Plaza Boulevard

Assisted guests in purchasing souvenirs, tickets, and planning their vacation.

Cirque Du Soleil

Helped fulfill and sell tickets to guests in box office. Seat and check in guests in the theater.

Muncie, Indiana Area

Bachelor Of Fine Arts (Bfa), Design And Visual Communications, General

Activities and Societies: Sigma Kappa Sorority, Gamma Eta chapter

Education record

Activities and Societies: National Honor Society, Drama Club, Writing tutor